Support » Plugin: WP Reset - Most Advanced WordPress Reset Tool » wp reset snapshot restore related problem

  • Resolved adarsh660

    (@adarsh660)


    In my website we have faced some issue so i reset my website with wp reset plugin and before i am take snapshot of my website and then after i try to resore my data bate later an error we faced (An error has occurred. Snapshot data has been compromised. Saved metadata does not match data in the DB. Contact WP Reset support if data is critical, or restore it via a MySQL GUI.) so tell me how to fix this error.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Alexandru Tapuleasa

    (@talextech)

    Hi,

    Please contact us through the website ( https://wpreset.com/contact/ ) and our support team will look into your issue 🙂

    Thread Starter adarsh660

    (@adarsh660)

    My issue not solve yet because we don’t hai pro version of wp reset please solve the issue i lost my very critical data.

    Plugin Author WebFactory

    (@webfactory)

    Unfortunately, we can’t provide further assistance in this matter as it’s impossible to debug what happened specifically. And email support is reserved for PRO customers only.

    What I can suggest is downloading the snapshot to your PC and then, trying to restore it using phpMyAdmin or some similar SQL utility by utilizing the import function.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please keep support for opensource collaborators here.

    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Viewing 4 replies - 1 through 4 (of 4 total)
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