Support » Plugin: WordPress Popular Posts » WP Popular Post not counting views

  • Resolved whackter

    (@muzammil1234)


    Hello,
    WP Popular Post suddenly stopped counting views on my website. I read on another article that REST API is causing this issue but I couldn’t find a setting where I have changed it but still posts views are not incrementing. Can someone help?

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Héctor Cabrera

    (@hcabrera)

    Hi @muzammil1234,

    Please follow the suggestions from this FAQ and if you’re still having issues share some more details so I can help out: I need help with WordPress Popular Posts. What should I do?

    Thread Starter whackter

    (@muzammil1234)

    Hello,

    Thank you so much for your reply. After uninstalling and reinstalling the plugin, it solved the issue 👍

    Plugin Author Héctor Cabrera

    (@hcabrera)

    That -uninstalling/reinstalling the plugin- probably only fixed the issue temporarily, @muzammil1234. There’s a good chance that it’ll happen again if you didn’t correct the real problem behind it. If so feel free to leave a comment here to let me know (and make sure to share some more details so I can help.)

    Thread Starter whackter

    (@muzammil1234)

    Then I must solve the real issue. Actually I’ve tried deactivating every plugin but still it didn’t work. I am using assets pro plugin to deactivate unusual scripts. It might have conflicted by that.

    If you still think this isn’t what is causing the issue, I can provide you more details. Please tell me the information you need…

    Thank you.

    Plugin Author Héctor Cabrera

    (@hcabrera)

    Alright, let’s go with the basics:

    • Please share your site’s URL.
    • Please share a screenshot of your Debug screen (Settings > WordPress Popular Posts > Debug).
    Thread Starter whackter

    (@muzammil1234)

    Hello,

    Here is my Website
    Screenshot: https://ibb.co/DM1FxPy

    Plugin Author Héctor Cabrera

    (@hcabrera)

    Thanks!

    Alright, since you have WP Rocket installed on your website you’ll want to read this FAQ: Is WordPress Popular Posts compatible with caching plugins?

    Please make sure to follow the instructions mentioned there (where applicable) so that WPP and WP Rocket can work together.

    Give that a shot and if you’re still having issues with the plugin let me know and I’ll have another look.

    • This reply was modified 1 month, 4 weeks ago by Héctor Cabrera. Reason: Reworded to remove redundancy
    Thread Starter whackter

    (@muzammil1234)

    Hello,
    I’ve configured WP Rocket to clean it’s cache every 10 hours and there’s no minification applied on JS files. I’ll get back to you if the problem persist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
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