Support » Plugin: Profile Extra Fields by BestWebSoft » wp multisite problem

  • Shortcode prflxtrflds_user_data functions perfectly, it renders the required table on every site of my multisite experimental installation.
    However, the prflxtrflds_field shortcode functions on main site only, it never returns data on any of the other sites in the installation.
    I need access to the current user extra data fields on every site. Is there anything I can do?
    Thank you for your help.

    The page I need help with: [log in to see the link]

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

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