• Resolved alainkovacs

    (@alainkovacs)


    Hello,

    I have had this website as a single site since 2019 and everything was working fine. Now I would like to make an intranet for our volunteers and this is where I hit some problems. Everything went well with the WP installation, I am really thorough with everything so I read everything multiple times and make sure everything I do is correct. Multisite has been installed. I went with a sub-domain as this was the only choice for me, but it also makes much more sense for my situation.

    Main site works as expected. Subdomain doesn’t work and instead shows an error from my host (https://volunteer.repaircafeodense.dk/)

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at support@one.com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    I am pretty sure that this is not a problem of WP but rather my host. <span style=”text-decoration: underline;”>I have contacted One.com support and it has been incredibly unhelpful and even rude</span> so I am turning to you hoping to understand the situation better.

    What I was hoping to get is some knowledge about how multisite actually works and if there is anything that I could do in this case on my own. I have searched google left and right and the only relevant thing I can find is a tweet from a few years ago by one.com claiming that they allow multisite.

    I want to ask if anybody has experience and has managed to get multisite working with one.com. If so, how?

    Why would a host disallow multisite? I mean it’s my domain, I am paying for the server, so it just doesn’t make sense for me that it wouldn’t work…

    Thanks for your help!

    Cheers,
    Alain

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • The first thing to do is figure out what the actual error is that your site is having.

    https://wordpress.org/documentation/article/debugging-in-wordpress/

    When you know what the error actually is, you can know more about how to fix it and what’s really going wrong.

    Thread Starter alainkovacs

    (@alainkovacs)

    So I have done some of that without any meaningful result really since this is probably more of a host problem than wordpress. Nonetheless, the support from one.com has finally reached out and I am really unhappy with their answer as it doesn’t make sense and it seems like they are just ignoring this to some level. I am still looking for more information.

    This is what they said:
    WordPress Multisite this function is disabled by default (by WordPress).
    Once it is enabled, you have the ability to create a network of sites but only as path-based installation, NOT as subdomain-based installation.
     Unfortunately, we do not support the multisite as we are only using a shared hosting environment and the multisite needs to have a dedicated server. 

    Their answer seems both stupid and wrong, so I am asking here, is it possible to use a shared hosting environment with WP multisite?(If not, why?) Or is that a limitation? I am no expert in networking and domains and stuff, but their answer makes no sense to me.. so I’m just trying to find out the way this works.

    Thanks once again!

Viewing 2 replies - 1 through 2 (of 2 total)
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