Wp-lister causes woocommerce native product importer to freeze

  • Resolved ssoto

    (@ssoto)


    2 years, 9 months ago

    Hello. I’ve been using the free version of your plugin for 8-9 months now with no issues. For the last 1-1.5 month when I try to import a csv to update woocommerce product quantities, the importer freezes.

    I tried to find out where the problem is by deactivating all plugins and importing the file again while activating one by one each time. I’ve been testing this for the last two weeks and the import completes succefully only when wp-lister is deactivated. When it’s on the import progress bar freezes immediately at around 10% and stays there for hours.

    I see that no other has reported something similar and I can’t say if it’s definitely the plugin or some other setting on my site, but it would be great if from your experience you could offer any advice on where/what to check.

    Any help/suggestion is much appreciated. Thank you in advance.

    Thanos

Viewing 1 replies (of 1 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    2 years, 9 months ago

    Hi @ssoto

    Thank you for bringing this to our attention.

    A while back we did find a couple issues that caused a problem when importing via CSV, so first please make sure you are on version 2.9.7 and try again.

    If you are already on version 2.9.7 and the issue is still happening, please open a ticket here: https://www.wplab.com/request-support/ and link to this forum thread so we can assist you further with this.

    Kind regards,
    John

Viewing 1 replies (of 1 total)
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