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WP inconsistently recognizes username (3 posts)

  1. Book Shepherd
    Posted 2 years ago #

    I tried to login to my blog from my iPad and received an error message: "The password you entered for the username (it stated my correct email address) is incorrect. It wasn't.

    When I clicked "Forgot your password?" and input my username--the same one that WP had stated when telling me that my password was incorrect--it told me that there was no such username in the database, so it could not email a reset link.

    Oddly enough, I am able to access my site on my computer using the same username and the password I used on my iPad because they are already saved. HOWEVER, when I clear the form and my username and password, I receive the same error messages 1) My password does not match my username and 2) My username does not exist.

    This appears to be a unique problem--unless it buried deep, deep down in the forum topics. I am a content professional, not a designer or developer, so I am quite puzzled--particularly by the inability to reset my password because WP inconsistently recognizes my username/email address.

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Are you using the WordPress iPad app?

  3. runinasia
    Posted 2 years ago #

    Hi Book Shepherd,

    A few questions I would like to enquire.

    Firstly, is your website a self-hosted website or a website hosted on WordPress database?

    Secondly, are you the administrator of the website? If yes, do you have other members you promoted them to a administrator rank?

    These two question will be essential for me to determine the system fault.

    Hope to hear from you soon.

    With regards,

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