Title: wp-includes/customize/dirs.php error on WordPress Last modified: December 28, 2016 --- # wp-includes/customize/dirs.php error on WordPress * [shaf_prince](https://wordpress.org/support/users/shaf_prince/) * (@shaf_prince) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/) * I’ve removed all the plugin and themes and replace wp-admin & wp-includes folders too, but I’m still unable to view my website [http://excelblackbook.com/](http://excelblackbook.com/). * I need to fix this asap. can anyone help? Viewing 7 replies - 1 through 7 (of 7 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8597491) * try [Enabling debugging ](http://codex.wordpress.org/Debugging_in_WordPress)and post the results. * Thread Starter [shaf_prince](https://wordpress.org/support/users/shaf_prince/) * (@shaf_prince) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8598887) * here are the errors, when I’m trying the wp-admin * Warning: include(/home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/customize/ dirs.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/ public_html/excelblackbook.com/wp-config.php on line 49 * Warning: include(): Failed opening ‘/home3/j4q9z5u2/public_html/excelblackbook. com/wp-includes/customize/dirs.php’ for inclusion (include_path=’.:/opt/php55/ lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 49 * Warning: include(/home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/customize/ dirs.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/ public_html/excelblackbook.com/wp-config.php on line 56 * Warning: include(): Failed opening ‘/home3/j4q9z5u2/public_html/excelblackbook. com/wp-includes/customize/dirs.php’ for inclusion (include_path=’.:/opt/php55/ lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 56 * Warning: Cannot modify header information – headers already sent by (output started at /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php:49) in /home3/ j4q9z5u2/public_html/excelblackbook.com/wp-includes/pluggable.php on line 1179 * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8598937) * – Try **MANUALLY** updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders **EXCEPT the wp-config.php file and the /wp-content/ directory.** You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the [Manual Update](http://codex.wordpress.org/Updating_WordPress#Manual_Update) directions first. – **Backup: If you haven’t already done, always backup everything( including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! ** - This reply was modified 9 years, 4 months ago by [t-p](https://wordpress.org/support/users/t-p/). * Thread Starter [shaf_prince](https://wordpress.org/support/users/shaf_prince/) * (@shaf_prince) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8598947) * after deleting and uploading all files except wp-content and wpconfig.php . Now I m getting a different error * Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45 * Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45 * Fatal error: require(): Failed opening required ‘wp-salt.php’ (include_path=’.:/ opt/php55/lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config. php on line 45 * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8598978) * Try reviewing: [https://codex.wordpress.org/Editing_wp-config.php#Security_Keys](https://codex.wordpress.org/Editing_wp-config.php#Security_Keys) * Thread Starter [shaf_prince](https://wordpress.org/support/users/shaf_prince/) * (@shaf_prince) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8599234) * i changed the security keys, still getting the below errors now, anything else I need to change * Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45 * Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45 * Fatal error: require(): Failed opening required ‘wp-salt.php’ (include_path=’.:/ opt/php55/lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config. php on line 45 * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8600587) * Have you tried: – Flushing any caching plugins you might be running, as well as server and/or [browser caches](http://www.refreshyourcache.com/). Not just your browser, but any op cache or content network cache as well [such as Cloudflare](https://support.cloudflare.com/hc/en-us/articles/200169246-How-do-I-purge-my-cache-). If your host provider has a “Purge Varnish” option or if you can ask your provider to flush memcache on your server. – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin( s). – If you have no dashboard access, [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by [FTP/ SFTP](http://codex.wordpress.org/FTP_Clients) (no Dashboard access required). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old. – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use [FTP/ SFTP ](http://codex.wordpress.org/FTP_Clients), or your web-host’s cPanel or whatever file management application your host provides( no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘wp-includes/customize/dirs.php error on WordPress’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 7 replies * 2 participants * Last reply from: [t-p](https://wordpress.org/support/users/t-p/) * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/wp-includescustomizedirs-php-error-on-wordpress/#post-8600587) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics