I don’t know what ssh access is and I don’t know what a ping tool is either.
Ok. It seems almost like you are getting a DNS resolution error. That is, the server can’t find the blogsearch IP address– can’t resolve the human readable domain name to an IP. The way to test that is to run dig (best) or ping from the server itself, but you need shell access or some other tool on the server to do that.
Contact the “server people”, by which I assume you mean the host, yes.
Seriously though, if your host is ‘tricky’ to get through to, get another host. Operating a site without host support is a horrible experience.
You are a star, thank you so much, I’ll get in touch with them tomorrow. It’s a site I set up for someone who already had paid for hosting so they are stuck with them for the year they have paid with. The people I normally use are fantastic so I’ve been spoilt.
Is it possible that I have done something to cause it to happen or is it just a server thing?
I really appreciate your time replying, I’ve been googling for hours and getting just nowhere.
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