WP Forms unreadable file, could not be backed up

  • Resolved nmbb

    (@ak34)


    10 months, 3 weeks ago

    Hello. When I try to back up it says, ‘warning: uploads/wpforms/.htaccess.cpmh3129: unreadable file – could not be backed up’

    On the grey bar it says: ‘waiting until scheduled time to retry because of errors’

    Eventually, I get an email that says: ‘The backup attempt has finished, apparently unsuccessfully’.

    Any advice will be appreciated. Could ‘WP forms’ add-on can be the issue? Could I choose NOT to back up WP forms?

    Thank you 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    10 months, 3 weeks ago

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the backup log?
    This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.
    If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager.

    Best Wishes,
    Bryle

    Thread Starter nmbb

    (@ak34)

    10 months, 3 weeks ago

    Thank you very much Byle for your reply.

    Here is the link to the log (password is ‘log’… yes, I know…)

    https://ln5.sync.com/dl/6e6253420#68wbwaf4-wdsubn7u-rxirgue4-xj9u6rm3

    Many many thanks.

    Plugin Support vupdraft

    (@vupdraft)

    10 months, 3 weeks ago

    Hi,

    In the advanced tools tab can you goto “Wipe settings” and wipe your settings and the setup your Google Drive again

    For the warning about your unreadable form, can you goto your settings and under Exclude from uploads >> add an exclusion rule and add the following file: wpforms/.htaccess.cpmh3129:

    Thread Starter nmbb

    (@ak34)

    10 months, 3 weeks ago

    Thank you vupdraft.

    After clicking ‘add an exclusion rule’, which one should I choose? It says:

    Select a way to exclude files or directories from the backup:

    1. File/directory
    2. All files with this extension
    3. All files beginning with given characters
    4. Files/directories containing the given characters in their names

    Thank you very much.

    • This reply was modified 10 months, 3 weeks ago by nmbb.
    Plugin Support vupdraft

    (@vupdraft)

    10 months, 3 weeks ago

    I would do number 1, you should then be able to find the file in a drop down.

    Thread Starter nmbb

    (@ak34)

    10 months, 3 weeks ago

    Seems to have worked and backup was ‘apparently successful’. Thank you very much for your help.

    Plugin Support vupdraft

    (@vupdraft)

    10 months, 3 weeks ago

    No problem at all, glad everything is working. If you are happy with the plugin could you leave a review?

Viewing 7 replies - 1 through 7 (of 7 total)
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