WP Forms + SMTP Not Working

  • Resolved scarpaweb

    (@scarpaweb)


    1 year, 7 months ago

    I had opened this ticket under WP Forms support, but they said it should be addressed here.

    Here is their response:

    Hey @scarpaweb – Thanks for contacting us!

Since the question relates to WP Mail SMTP plugin, when you have sometime, can you please create a ticket in the WP Mail SMTP forum and the team will assist you with the issue you’re facing? In the meantime, you can take a look at the troubleshooting guide for some possible solutions.

Ticket:

    Good morning, I have a simple contact form and I am using WP SMTP Mail. I also created a TXT _dname record in my hosting account

    The form appears to work successfully, and the SMTP test email shows success, but no notifications are received. I even added a contact record in email to make sure to bypass spam.

    I use WP Forms as a default for all my projects and have never seen this before.

    Help!`

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 7 months ago

    Hi @scarpaweb,

    Thanks for reaching out! First of all, please get in touch with your email provider and confirm your SMTP configurations.

    You can also send a test email to this online tool to check your email deliverability. Based on the report, you can request your hosting/email support to adjust your SPF, and DKIM records.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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