Title: WP-e-Commerce: zero byte PDF download problem
Last modified: August 21, 2016

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# WP-e-Commerce: zero byte PDF download problem

 *  Resolved [robotor](https://wordpress.org/support/users/robotor/)
 * (@robotor)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/)
 * This has been happening for awhile and due to the abysmal search function, I 
   have not been able to find more info about this problem either here or on the
   getshopped.org forums.
 * Fur an unknown reason (probably due to an update) my PDF products no longer download
   properly: people say they get a zero byte size error when they try to open it
   after download.
 * I have checked, and my PDF files are good, not corrupt.
 * [http://wordpress.org/plugins/wp-e-commerce/](http://wordpress.org/plugins/wp-e-commerce/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [robotor](https://wordpress.org/support/users/robotor/)
 * (@robotor)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4418841)
 * For any others who have this problem:
 * My issue was resolved when I deactivated NextGEN Gallery by Photocrati plugin.
 *  [bclair85](https://wordpress.org/support/users/bclair85/)
 * (@bclair85)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4418955)
 * Thanks for finding this. I was not able to get my zip files to work but when 
   I deactivated NextGEN Gallery by Photocrati plugin. The Wp Ecommerce pluggin 
   allowed the zip files to download again. Now to get with NextGEN.
 *  [Jen](https://wordpress.org/support/users/jenacide/)
 * (@jenacide)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4419147)
 * Did you work out how to fix this? I have spent a lot of time creating Next Gen
   galleries now I can’t have downloadable products as well?
 *  Thread Starter [robotor](https://wordpress.org/support/users/robotor/)
 * (@robotor)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4419149)
 * I had to abandon WP-eCommerce completely after another issue that was unsolvable
 *  Plugin Author [Justin Sainton](https://wordpress.org/support/users/justinsainton/)
 * (@justinsainton)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4419150)
 * If anyone else is having this conflict with Nextgen Gallery, please let us know
   and we’ll reach out to them to partner with us on a fix.
 *  [Harald](https://wordpress.org/support/users/harald-geisler/)
 * (@harald-geisler)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4419154)
 * Hi there, I had the same problem.
    For me It was a conflict between WooCommerce
   2.2.x and “NextGEN Gallery by Photocrati”.
 * I simply disabled the later one and the download function will work again.
 * Hope this is helpful.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WP-e-Commerce: zero byte PDF download problem’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
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## Tags

 * [commerce](https://wordpress.org/support/topic-tag/commerce/)
 * [download](https://wordpress.org/support/topic-tag/download/)
 * [pdf](https://wordpress.org/support/topic-tag/pdf/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [zero](https://wordpress.org/support/topic-tag/zero/)

 * 6 replies
 * 5 participants
 * Last reply from: [Harald](https://wordpress.org/support/users/harald-geisler/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/wp-e-commerce-zero-byte-pdf-download-problem/#post-4419154)
 * Status: resolved