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[resolved] WP e-commerce coupons not working (10 posts)

  1. oceansdg
    Member
    Posted 1 year ago #

    Store URL:
    WordPress version:3.6.1
    WP e-Commerce version:3.8.12.1
    Gold Cart version:2.9.7.6
    Theme:In Focus

    I did this: Created percentage off coupon but when you click the update button next to where you enter the coupon code, the total price does not change. I changed to the default wp theme and also deactivated plugins. This didn't have any effect.

    I expected WP e-Commerce to do this:
    Calculate the discount of relevant coupon and deduct it from full price.

    Instead it did this: Nothing.
    If I enter a wrong coupon code a message does appear saying coupon not valid. But if I put in a correct coupon code it does nothing. The computer appears to think about it but then after a little while there is still no change.

    http://wordpress.org/plugins/wp-e-commerce/

  2. Lee Willis
    Member
    Plugin Author

    Posted 1 year ago #

    Can you tell us what you've got entered against the coupon on the setup screen - or link to a screenshot of the setup?

  3. oceansdg
    Member
    Posted 1 year ago #

  4. Lee Willis
    Member
    Plugin Author

    Posted 1 year ago #

    That coupon will only give a discount if the product name contains ALL of the selected strings. I'm pretty sure you don't mean that - should your "AND"s be "OR"?

  5. oceansdg
    Member
    Posted 1 year ago #

    Yes you are absolutely correct... It should have had OR instead of AND in the conditions list.
    Sorry for the inconvenience, someone else had set it up and I overlooked that error when I checked it out.
    THANK YOU SO MUCH FOR YOUR HELP!!!

  6. oceansdg
    Member
    Posted 1 year ago #

    I may have spoke to soon, there seems to be a problem with the calculation of discount.
    If I have multiple items in the checkout, it only seems to give discount to 1 random item (and that is for a qty of 1 even if there is qty of 2 selected for that item).
    Attached is screenshot

    Any ideas why this maybe occurring?

  7. oceansdg
    Member
    Posted 1 year ago #

    If I check the "apply on all products" in the coupon settings will that correct this or does that mean that any item in the checkout (even if it isn't within the conditions) will get the discount applied?

  8. oceansdg
    Member
    Posted 1 year ago #

    I just tested it having the "apply on all products" checked on works.
    I had an item in the check out that doesn't receive discount and multiple other items that do (some with qtys of more than one)
    It applied discount to only the items that should receive it. All appears to be working now.

  9. miaw
    Member
    Posted 1 year ago #

    Hi lee! I'm having trouble getting my coupons to work... total price doesn't update after submitting coupon codes

  10. miaw
    Member
    Posted 1 year ago #

    Store URL:beautyinjapan.com.ph
    WordPress version:3.8.1
    WP e-Commerce version:3.8.13.3
    Theme:Boutique Theme - Elegant Themes

    I did this: Created percentage off coupon but when you click the update button next to where you enter the coupon code, the total price does not change. I changed to the default wp theme and also deactivated plugins. This didn't have any effect.

    I expected WP e-Commerce to do this:
    Calculate the discount of relevant coupon and deduct it from full price.

    Instead it did this: Nothing.
    If I enter a wrong coupon code a message does appear saying coupon not valid. But if I put in a correct coupon code it does nothing. The computer appears to think about it but then after a little while there is still no change.

    Please click to see set-up : https://dl.dropboxusercontent.com/u/45313426/Coupon%20Issue.jpg

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