Support » Plugin: Page Builder by SiteOrigin » WP down/upgrade disables Page Builder

  • Resolved Mike

    (@mike-nl)


    We discovered this on one of the production sites. This is critical.

    To investigate it, we deployed several clean WP setups in combination with 3 plugins (latest versions): SiteOrigin Widgets Bundle, Black Studio TinyMCE Widget and WP Downgrade. As soon as a setup with a functional Page Builder gets a WP upgrade or WP downgrade (versions are irrelevant), Page Builder gets disabled. That means, existing pages can no longer be edited based on Page Builder, the Page Builder Tab shows up at a different location, and on new pages the Page Builder will not proceed after entering the number of columns.

    [ Please do not bump. ]

    • This topic was modified 4 years, 3 months ago by Mike.
    • This topic was modified 4 years, 3 months ago by Mike.
    • This topic was modified 4 years, 3 months ago by Mike.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor alexgso

    (@alexgso)

    Hi Mike,

    Can you please clarify what you’re using to downgrade and upgrade WordPress? I ask because there are no known issues like the one you’ve described so I suspect the plugin/upgrade system you’re using is indirectly causing this issue.

    Thread Starter Mike

    (@mike-nl)

    Hi Alex,

    The first time we discovered it was after a regular WP upgrade on one of the production sites. The regular upgrade functionality within WordPress is just fine.

    The WP setups after that were done with 3 plugins incl. https://wordpress.org/plugins/wp-downgrade. WP downgrade is a beauty that never caused any issue.

    • This reply was modified 4 years, 3 months ago by Mike.
    • This reply was modified 4 years, 3 months ago by Mike.
    Plugin Author Andrew Misplon

    (@misplon)

    Hi Mike

    Thanks for providing further details. Wouldn’t this be a support topic for WP Downgrade? We’ve never had an issue of Page Builder being deactivated during standard WordPress core updates. WP Downgrade isn’t a core method of updating and when run, one of your plugins, Page Builder, isn’t being reactivated. The action causing this is being run from WP Downgrade.

    Plugin Author Andrew Misplon

    (@misplon)

    Hi again Mike

    I’ve setup a new instance of WordPress using 4.9.3, installed:

    Page Builder by SiteOrigin
    SiteOrigin Widgets Bundle
    Black Studio TinyMCE
    WP Downgrade

    I’ve set my WP Downgrade WordPress Target Version to 4.9.4 and upgraded via Dashboard > Updates to 4.9.4. All of my plugins mentioned above are activated after the core upgrade to the WordPress Target Version.

    I would imagine something else, besides specifically Page Builder is the issue, are you running this using a cron job for example? If you aren’t, it’s worth reaching out to the author of WP Downgrade to see if he has any ideas.

    I’d be more than happy to log an issue report on GitHub and deploy resources on this but we’d need something actionable to work on.

    Thread Starter Mike

    (@mike-nl)

    Hi,

    Just returned from a big business trip-

    And first, thanks. Our explanations are accurate. We are rescheduling our planning and resources, but this is a topic that requires dedicated attention from everyone including WP and WP Downgrade.

    Ciao

    • This reply was modified 4 years, 3 months ago by Mike.
    Thread Starter Mike

    (@mike-nl)

    not resolved

    Plugin Author Andrew Misplon

    (@misplon)

    Unfortunately I don’t have anything new to offer from my last reply. We’re currently unable to recreate the issue you’re describing. If you have a distinct error or warning we can investigate, I’d be happy to log a bug report.

    Thread Starter Mike

    (@mike-nl)

    just do what we did the first time
    install a clean instance with an old WP including your plugin
    upgrade WP the standard way
    done

    • This reply was modified 4 years, 1 month ago by Mike.
    Plugin Contributor alexgso

    (@alexgso)

    Hi mike-nl,

    I have just attempted that and was unable to replicate this issue. I feel like this could be a server specific issue you’re facing.

Viewing 9 replies - 1 through 9 (of 9 total)
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