I have tried several times to contact you via support tickets, contact us on your website, and email. Nothing seems to work.
After installing your WP CRM I processed a test by importing users = ‘Buyer’ from my real estate website. There are only two users that met that test category. However, your WP CRM proceeded to import every real estate agent in the MLS and proceeded to send them an email stating that their email address had been changed. I need your help debugging this so I can notify the 1000’s of realtors that received this strange message exactly what happened, why, and what the corrective action is.
The email was poorly formatted and ugly, there was never a notification or statement that an email would be sent to users, let alone a confirmation step. Your import instructions are not even English. Example:
Import User Role >> User Role >> ‘Selected user role are considered to import’
What does that mean? Does that mean that the selected user role will or will not be imported? I selected a user role that only had 2 test records and your WP CRM processed thousands…
Another Example: Import Users Into CRM >> Contact Owner >> “Contact owner for contact” What does that mean? This statement is on the ‘Import Users Into CRM’ so is this tool importing Users or Contacts?
Your WP CRM sent 1000’s of emails to every realtor in the MLS with no notification that it would do this, after I selected only 2 test records to sample functionality with, and did so with no confirmation warning – Something like ‘Hey, you are about to send 57,000 emails, please review the email format and content then click Confirm to proceed or Cancel to cancel. That seems just like a standard validation step before sending 57,000 emails.
Again, I have tried to reach you in several ways: I have submitted several entries in your contact us form, I have created 5 support tickets, I have sent my information and problem via your online chat. All have been ignored without so much as a ‘thank you for contacting us, we will respond shortly’ confirmation – Although your website does create a green banner stating the submission was successful.
I need your help – I need to communicate to the MLS and the realtors what happened and that their data is safe. I need to know what your WP CRM did, and I need you to confirm that your WP CRM does not steal information for nefarious or criminal purposes.
The page I need help with: [log in to see the link]
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