wp-admin wp-login.php White Screen of Death

  • comma

    (@comma)


    4 years, 2 months ago

    Hallo, I’m sorry if this is redundant as i’ve been trying to read all similar forum topics but can’t seem to get to the solution. My website works fine, but after sitting idle for some time, maybe an automatic update seems to have clashed with something and now I cannot login at all to get to the backend.

    Basically I have tried the following:
    – renaming the plugin folder and reinstalling one by one
    – moving my theme and to default to TwentySixteen
    – renaming .htaccess file

    The results of the above either make the website unviewable at all, or viewable but the same white screen of death.

    The error log report i get repeats the same single error:

    
[17-Sep-2019 20:45:27 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function add_action() in /home/XXX/public_html/XXX/wp-content/plugins/hello.php:60
Stack trace:
#0 {main}
  thrown in /home/XXX/public_html/XXX/wp-content/plugins/hello.php on line 60

    But other than trying to delete the hello.php file and rechecking it (which didn’t work), i’m not sure what can be done with this information.

    Would really appreciate assistance on this one, thank you so much!

    • This topic was modified 4 years, 2 months ago by comma.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    4 years, 2 months ago

    A blank white page means that PHP is crashing. This problem can be caused by a variety of issues, including:
    (1) Bad theme
    (2) Bad plugin
    (3) Bad install/upgrade
    (4) you exhausted the memory limit
    (5) It could also mean that there is an issue with your web hosting server.

    1 and 2 are more common (typically due to a function conflict introduced by a plugin or theme).

    Since the problem can be caused by any number of things, check the error logs on your server for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.

    If you cannot find error logs or if you don’t find any helpful info in them, try Enabling debugging

    Also, try reviewing this useful article:
    https://wordpress.org/support/article/common-wordpress-errors/#the-white-screen-of-death.

    Thread Starter comma

    (@comma)

    4 years, 2 months ago

    thank you very much for your reply! i posted the contents of my error log above, but when i remove that hello.php file from my plugins folder it doesn’t change the situation. any other tips or ways i can get into my wordpress?

    Thread Starter comma

    (@comma)

    4 years, 2 months ago

    is the only option to re-install wordpress, and what if so, what is the best way to do this without losing all of my posts and data?

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘wp-admin wp-login.php White Screen of Death’ is closed to new replies.