Title: WP-Admin Orders Timout Last modified: February 26, 2024 --- # WP-Admin Orders Timout * Resolved [jeskremer](https://wordpress.org/support/users/jeskremer/) * (@jeskremer) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/) * This just started happening within the past two weeks, but every time I click on an order we receive a spike on the server and a timeout. I am unable to open any order right now. Everything else works in the back end. * I have increased memory to 512 on the php.ini file. I’ve gone into WooCommerce Status and run multiple tools and cleared out all scheduled actions. * ```wp-block-code ` WordPress Environment WordPress address (URL): https://graduationink.com Site address (URL): https://graduationink.com WC Version: 8.6.1 REST API Version: ✔ 8.6.1 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.2 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 8 MB PHP Time Limit: 1200 PHP Max Input Vars: 5000 cURL Version: 7.29.0 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.11-MariaDB Max Upload Size: 5 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.6.1 WC Database Prefix: wp2e_ Total Database Size: 124.52MB Database Data Size: 88.66MB Database 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by Team Yoast – 22.0 Yoast SEO: by Team Yoast – 22.1 Multi-Step Checkout Pro for WooCommerce: by SilkyPress – 2.36 WP Super Cache: by Automattic – 1.11.0 WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8 Yoast SEO: WooCommerce: by Team Yoast – 16.0 Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.9 Inactive Plugins (0) Dropin Plugins (1) advanced-cache.php: advanced-cache.php Must Use Plugins (1) Health Check Troubleshooting Mode: by – 1.9.1 Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: simple (simple) variable (variable) Taxonomies: Product Visibility: Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔ WC Pages Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: #3 - /graduation-ink-policies/ Theme Name: Blocksy Version: 2.0.26 Author URL: https://creativethemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: blocksy/woocommerce/cart/cart.php blocksy/woocommerce/cart/mini-cart.php blocksy/woocommerce/content-widget-product.php blocksy/woocommerce/content-widget-reviews.php blocksy/woocommerce/myaccount/my-account.php blocksy/woocommerce/product-searchform.php blocksy/woocommerce/single-product/tabs/tabs.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-02-26 22:37:05 -06:00 Options: ✔ Notes: 112 Onboarding: completed Action Scheduler Complete: 1 Oldest: 2024-02-26 08:44:53 -0600 Newest: 2024-02-26 08:44:53 -0600 Pending: 1 Oldest: 2024-02-27 08:44:53 -0600 Newest: 2024-02-27 08:44:53 -0600 Status report information Generated at: 2024-02-26 08:59:57 -06:00 ` ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-admin-orders-timout%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17454975) * Hi [@jeskremer](https://wordpress.org/support/users/jeskremer/), * From the information you’ve shared, it seems like the issue might be related to either a plugin conflict or a database issue. * Here are a few steps you can follow to troubleshoot this further: 1. Temporarily disable all plugins except WooCommerce to see if the issue persists. If it does not, enable the plugins one by one to identify the one causing the problem. Also, try switching to a default WordPress theme like Storefront to see if the issue is theme-related. More info: [https://woo.com/document/how-to-test-for-conflicts/](https://woo.com/document/how-to-test-for-conflicts/) 2. Your database size seems a bit large. You might need to consider optimizing it. You can use plugins like WP-Optimize for this. 3. While you’ve increased your PHP memory limit, it’s possible that your server’s resources are still being maxed out. You might need to contact your hosting provider to increase your server’s resources, like PHP Post Max Size from 8 MB to 2 GB. 4. Your PHP version is 7.4.33, which is not the latest. Updating to a newer version like PHP 8.1.27 might help as well. * If none of these steps resolve the issue, please get back to us with any error messages you see and the following: - **Fatal Error log** found under **WooCommerce → Status → Logs**. * You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/) and share the link here. This will help us investigate further and provide you with a more accurate solution. * Let us know how that goes. Looking forward to helping you. * Thread Starter [jeskremer](https://wordpress.org/support/users/jeskremer/) * (@jeskremer) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17457218) * It wasn’t the plugins or the template. The host is looking at the php upgrade on our VPS. Magically, this morning, I was able to open some orders then, a few minutes later, we started getting the timeouts again. * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17457612) * Hey, [@jeskremer](https://wordpress.org/support/users/jeskremer/)! * Thanks for trying the conflict test and contacting the host about upgrading the PHP version. * Were you able to check the database plugin my colleague suggested? * Can you please share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors. You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [jeskremer](https://wordpress.org/support/users/jeskremer/) * (@jeskremer) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17469996) * Still no luck. I have installed Cloudflare now for side caching, run the database cleanup with WP-Optimize, tried disabling plugins, etc. but still having timeouts every time I click on an order to try and edit/open it. If I click the “Preview” eye icon on the order, the preview will pop up though. * I did check the logs and there are no fatal logs in the Status section of WooCommerce. * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17470756) * Hi [@jeskremer](https://wordpress.org/support/users/jeskremer/), * It’s good that you’ve taken the steps to optimize your database and install Cloudflare for caching. * Since you’re still experiencing timeouts when opening an order, it may be an issue with your server’s resources. Even though you’ve increased your PHP memory limit, the server resources might still be getting maxed out. * If you haven’t already, please contact your hosting provider and ask them to increase your server’s resources. Specifically, you might need to increase your PHP Post Max Size from 8 MB to 2 GB. * Let us know how that goes. * Thread Starter [jeskremer](https://wordpress.org/support/users/jeskremer/) * (@jeskremer) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17482985) * Well, after a lot of troubleshooting, I think I found the culprit. I completely removed the 8.6.1 WooCommerce and reinstalled the 8.5.1. The edit orders open right up. No timeouts, no issues. Not sure if there is a bug in here, but all of my other plugins have worked seamlessly with Woo for the past two years. Yes, I am on the new High Performance database also. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17485820) * Hello [@jeskremer](https://wordpress.org/support/users/jeskremer/)👋, * I appreciate the effort you’ve put into troubleshooting this issue. It’s interesting to note that you experienced no issues with version 8.5.1 of WooCommerce.  * Just curious, were you able to have High Performance database turned off while troubleshooting in version 8.6.1? If not, could you try and check if the issue will persist? * Let us know how it goes. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘WP-Admin Orders Timout’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/wp-admin-orders-timout/#post-17485820) * Status: resolved