Support » Fixing WordPress » wp-admin not accessible from ONE location

  • Hi,

    I have two websites, setup a couple of years ago, and all was working well.

    Suddenly, when I access http://website/wp-admin ( also for https ) I get the following error:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    But only from one location. Whenever I access from somewhere else, it works.

    At the location where it does not work, I can use any device and any browser and still it does not go through.

    I have checked router settings on that location and simply can’t find any problem.

    WOuld be grateful for help / ideas / suggestions.

    Thanks a lot

    b.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi!

    That error can be caused by quite a few things. For example, it can be coming from a plugin. You say it only happens from one location – do you mean to say while using one specific connection? E.g., it works while using internet at your office, but not when using the internet connection of your home?

    If so, do you have any plugin(s) that are used to restrict access based on location/IP addresses? This module can also be part of a security plugin. Check if the IP address of that location is not blocked in that plugin.

    If you can’t figure out the exact settings, deactivate the plugin and then try.

    Even better, deactivate all plugins and see if it helps.

    If you don’t have any such plugin, request PHP/server error logs from your web host, that might help pinpoint what exactly is causing this.

    Thread Starter bushratgh

    (@bushratgh)

    Thanks for your reply.

    I can access the admin interface from other places with other devices.

    If I try with my laptop in my office – with different browsers – it does not work. When I try outside the office, same thing. Strange thing is, this is for all my laptops, phone, tablet, that I usually use in the office.

    Almost like once you have used a device in my office it can never connect to wp-admin again.

    Will try the PHP/server error logs.

    Thanks a lot

    Sounds like something with the configuration of your site or server. Like I suggested earlier, try deactivating plugins if possible, and if that doesn’t resolve it, check out the server error logs.

    All the best

Viewing 3 replies - 1 through 3 (of 3 total)
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