Support » Plugin: Jetpack by WordPress.com » WP Admin Dashboard: site stats graph spinning

  • Resolved hollandnumerics

    (@hollandnumerics)



    About a week ago the WP Admin Dashboard stopped showing the graph in Site Stats, just showing a spinning wheel. I’ve seen a few discussions about this but all seem to be related to plugins I don’t have active. I’ve listed all my own active plugins below. Can anyone tell me which of the 47 is likely to be causing this issue?

    404 to 301 SEO Redirection, Version 1.3
    Akismet Anti-Spam, Version 4.0.7
    Aspose Doc Exporter, Version 3.1
    Aspose PDF Exporter, Version 2.0
    Badgearoo, Version 1.0.14
    bbP private groups, Version 3.6.7
    bbp-valoration, Version 0.1.1
    bbPress, Version 2.5.14
    bbPress Messages, Version 2.0.9.1
    bbPress Move Topics, Version 1.1.6
    bbPress Shortcodes, Version 1.0
    bbpress Simple View Counts, Version 0.2
    bbPress Toolkit, Version 1.0.12
    bbPress Votes, Version 1.2.4
    Contact Form 7, Version 5.0.2
    Email Users, Version 4.8.8
    Enable Media Replace, Version 3.2.5
    Flamingo, Version 1.8
    Google Analytics, Version 2.1.4
    Google XML Sitemaps, Version 4.0.9
    Groups, Version 2.3.1
    Jetpack by WordPress.com, Version 6.2.1
    Manage Notification E-mails, Version 1.3.0
    Namaste! LMS, Version 2.2
    Nav Menu Roles, Version 1.9.2
    PO/MO Editor, Version 1.4.2
    Simple Membership Form Shortcode, Version 1.1
    Simple Membership WP User Import, Version 1.6
    Simple Tags, Version 2.4.7
    Simple WordPress Membership, Version 3.6.6
    User First Name / Full Name Search In WP-admin, Version 2.0
    WooCommerce, Version 3.4.2
    Woocommerce LightBox, Version 2.0.1
    Wordfence Security, Version 7.1.7
    WP All Import, Version 3.4.9
    WP All Import – WooCommerce Add-On, Version 1.3.9
    WP All Import – WP Job Manager Add-On, Version 1.0.9
    WP Broken Link Status Checker, Version 1.0.4
    WP First Letter Avatar, Version 2.2.8
    WP Job Manager, Version 1.31.0
    WP Mail SMTP, Version 1.2.5
    WP Masquerade, Version 1.1.0
    WP User Manager, Version 1.4.3
    WP-DBManager, Version 2.79.1
    WP-Polls, Version 2.73.8
    WP-SpamShield, Version 1.9.21
    WPJM Related Jobs, Version 1.0

Viewing 13 replies - 1 through 13 (of 13 total)
  • I’ve now tried disabling all of my plugins and then reactivating them one by one. The Site Stats panel only appears in WP Admin after Jetpack is activated, and it is already spinning, so my suspicions are on Jetpack.

    The stats appear to be fine in the Jetpack Site Stats window itself, but just spin on the WP Admin page.

    I did check the Chrome console window and saw this:

    index.php:2988 Uncaught ReferenceError: tinymce is not defined
    at HTMLDocument.<anonymous> (index.php:2988)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery-ui-mouse,jquery-ui-sortable,underscore,wp-util,backbone,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=cf7b310d6b3ec5e0fe1b0eca7a57b057:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery-ui-mouse,jquery-ui-sortable,underscore,wp-util,backbone,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=cf7b310d6b3ec5e0fe1b0eca7a57b057:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery-ui-mouse,jquery-ui-sortable,underscore,wp-util,backbone,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=cf7b310d6b3ec5e0fe1b0eca7a57b057:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-widget,jquery-ui-core,jquery-ui-mouse,jquery-ui-sortable,underscore,wp-util,backbone,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=cf7b310d6b3ec5e0fe1b0eca7a57b057:2)

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi –

    I’m happy to take a look. Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    Contact Support

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Thanks-

    Just to clarify, are you only seeing this occur in Chrome? Or is it also happening in other browsers?

    Plugin Contributor Stef

    (@erania-pinnera)

    Just dropping a note as we’re aware of the issue and we’re working on that 🙂

    Hope to update you with good news as soon as possible, @hollandnumerics!

    hollandnumerics

    (@hollandnumerics)

    @lizkarkoski,

    Just for completeness the problem appeared almost simultaneously in the following browsers:

    • Chrome (Windows 10, Windows 7, Android 7.0)
    • Firefox (Windows 10, Android 7.0)
    • Edge (Windows 10)
    Plugin Contributor Stef

    (@erania-pinnera)

    Thanks! I’ve passed the info along 🙂

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @hollandnumerics – Just a quick follow up to let you know that our developers found the bug that’s causing the problem, and they’re working on a solution.

    You can still follow how things are going here: https://github.com/Automattic/jetpack/issues/9761#issuecomment-397666429

    Meanwhile, deactivating the Markdown module should temporarily fix the problem.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Thanks for that information @erania-pinnera and for getting back to me @hollandnumerics 🙂 Cheers all!

    I have the same problem. Where can I find the Markdown module control so I can deactivate it?

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi @omaxwell

    Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

    Plugin Support pmciano

    (@pmciano)

    @hollandnumerics

    This issue should be addressed in Jetpack 6.3. For now, we will mark this as resolved, but if you see any problems after the update is released, please let us know via a new thread:

    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you for your patience!

Viewing 13 replies - 1 through 13 (of 13 total)
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