wp-admin blank after restore from backup

  • dicire

    (@dicire)


    4 years, 3 months ago

    Website possibly hacked – all pages missing – so restored from BackWPup of 5/5/19.
    Copied all files to public_html and imported databases using phpmyadmin.

    The Website is now working but I cannot access wp-admin, the page is just blank.
    I can log in ok through wp-login.php and the administration menu bar shows at the top of all the pages, but if i click on dashboard the page goes to …wp-admin and is just blank.

    when I was restoring the databases there were only two in the backups [sitename]_WP1 and [sitename]_WP2, but three in phpmyadmin: [sitename]_WP1, [sitename]_WP2 and [sitename]_WP4.

    Could the additional database be the issue, and if so how can i deal with it?

    Thanks in advance for any help?

    Eric.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    4 years, 3 months ago

    Your website opens fine. That’s good.

    if i click on dashboard the page goes to …wp-admin and is just blank.

    First off, to rule out any plugin/theme conflict, try:

    – If you have access to your Dashboard’s Plugins page, try deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you don’t have access to your Dashboard’s Plugins page, try manually resetting your plugins (no Dashboard access required). Here is another tutorial: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ . If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Nineteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    If you don’t have access to your Dashboard’s Appearance page, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Alternately, you can remove other themes except the default theme (Twenty Nineteen, etc.). That will force your site to use it.

    Thread Starter dicire

    (@dicire)

    4 years, 3 months ago

    Thank you,

    I didnt have access to the dashboard so i accessed the files through the cpanel file manager and disabled all the plugins and then i could access the wp-admin YAY!

    Then i re-enabled the plugins one at a time and

      none

    were the culprit.
    however the backup plugin was not there?….

    I’m now going to reinstall the backup plugin, do a backup and upgrade everything.

    cheers and thanks again.

    Eric.

    Moderator t-p

    (@t-p)

    4 years, 3 months ago

    WP backup does not update your plugins automatically.

    Thread Starter dicire

    (@dicire)

    4 years, 3 months ago

    in re-setting up the new backup job, i notice that backWPup excludes itself from the backup job, so it not being in the restore is by design.

Viewing 4 replies - 1 through 4 (of 4 total)
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