Support » Plugin: CYAN Backup » wp-admin Access Denied! after backup

  • Resolved moonhunt

    (@moonhunt)


    Hi Everybody!

    I am facing a huge problem out of the sudden. After running the backup for the first time, I was kicked out of the admin backend.

    Now I can’t get in again: Access Denied! Error 403!

    Since I have no FTP data I am unable to get back into the backend.

    What happened? Can I get back into the backend somehow?

    I can access the database at least.

    Cheers!

    https://wordpress.org/plugins/cyan-backup/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Greg Ross

    (@gregross)

    Is the front end still working?

    CYAN Backup shouldn’t have done anything to caused a 403 error, you may need to contact your hosting provider for help.

    If you have access to your PHP/web server logs you might want to look there as well.

    The front end? Yes.

    It maybe belongs to the little struggle we, the hosting guy and I, are experiencing now.

    I had to remove the site from his webspace account without against his agreement. But it’s alright, I am working for the site’s owner. That owner broke with the tech guy and so I had to get his site.

    Only he has access to the server logs. Anyway, I backed it up beofre with your total backup. it’s okay. It was just missing uploads but I have them as well from a site-sucker backup.

    Thanks anyway. Have a nice day 🙂

    Plugin Author Greg Ross

    (@gregross)

    Ok, glad you have what you need.

Viewing 3 replies - 1 through 3 (of 3 total)
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