WP 4.7 deleted Jetpack

  • Resolved Manuel93

    (@manuel93)


    7 years, 4 months ago

    Hello,

    After downloading version 4.7, I lost the widget. I tried to install it again, but it says “esta carpeta ya existe” (= this file already exists).

    How can I solve it?

    Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    7 years, 4 months ago

    Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    Thread Starter Manuel93

    (@manuel93)

    7 years, 4 months ago

    It worked. Thank you very much.

Viewing 2 replies - 1 through 2 (of 2 total)
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