• em

    (@ericjmarx)


    There’s a lot of great coding here that makes the galleries extremely usable once you get the hang of their approach. BUT…

    NextGEN Gallery insists on putting marketing updates and pleas for ratings at the top of your Dashboard. While this might be an excusable form of spam on your precious screen space, it cannot be disabled for YOUR visitors who have any kind of dashboard use (Authors, Contributors, Editors, Subscribers) … as such THEY are subjected to NextGEN’s invasive ads.

    The support team was engaged, prompt and direct about the situation, describing it as a “WordPress feature.” (FWIW, none of my other WordPress plugins behave in such an invasive manner, so feels more like a bug than a feature.)

    Sure, users can dismiss the notices – after reading them. Or you, as Admin, can log in to EVERY new user account and dismiss this dribble before they get there … either way this is how NextGEN is wasting our precious time and attention.

    Reaching beyond a plugin’s user to reach that users’ own website visitors – and posting confusing and totally irrelevant advertisements to your own traffic base, with requests for a rating (!), etc., is beyond poor web etiquette.

    Well, they insist on asking for a rating over and over again, so here it is. 🙁

    • This topic was modified 11 months, 3 weeks ago by em.
    • This topic was modified 11 months, 3 weeks ago by em.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jaime Segura

    (@jaimeimagely)

    Hey @ericjmarx,

    Sorry for the trouble here, I understand your frustration. The rating system is promoted by plugin developers to encourage website owners and users to share their experiences with the plugins, even though it might be invasive sometimes.

    It seems to me Users on your site, other than Administrators are not capable of dismissing notifications. If that is the case, please open a new thread in the support forum so we can follow-up on this issue.

    I would like to clear my terminology here:
    When I refer to Users, those have credentials to log in to your site and a role, for example Administrator. (These can be translators, shop users and many more too)
    When I refer to visitors, those are who see your site’s frontend and have no role at all.

    Thanks for your feedback and I hope to hear from you in the forums soon

    Thread Starter em

    (@ericjmarx)

    Jaime – Thanks for taking the time to reply. If the plug-in had a bug of some sort, I’d gladly submit it for consideration on the support channel. This is not a bug …

    This is the intentional marketing of your products to authors, editors, and other visitors to my web site who have neither the ability to purchase nor any professional interest in your plug-in.

    Your firm is marketing to the wrong people and aggravating the ones you ought to be courting instead.

    That’s why I posted this in the review section, where it rightly belongs. This poor behavior is a choice you’ve made.

Viewing 2 replies - 1 through 2 (of 2 total)
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