Would give ZERO if possible

  • Isaac

    (@torchsmith)


    2 months ago

    Feedback comments never show up. It literally does not work. Have tried on multiple environments, with full-setup and also with no other plugins enabled.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ankush Thakare

    (@iankusht)

    2 months ago

    Hi @torchsmith, Thank you for sharing your feedback. I’m truly sorry to hear about the difficulties you’ve experienced with the SureFeedback Plugin. We completely understand how frustrating this must be, and we deeply regret the inconvenience caused.

    We noticed that you’ve already opened a support ticket with us, and we’ve been actively working to assist you. To help us investigate further, we kindly request you to share your website details on the same ticket so we can thoroughly debug the issue in your environment.

    Your experience is very important to us, and we’re committed to resolving this as quickly as possible. We’re confident we can identify the root cause and ensure the plugin works smoothly for you.

    Thank you for giving us the opportunity to assist you. We truly value your feedback and look forward to turning this around for you.

    Plugin Support Avi K

    (@bsfavinash)

    1 month, 3 weeks ago

    @torchsmith Thank you for bringing this issue to our attention. I understand how frustrating it can be when features don’t work as expected, and I appreciate your thoroughness in trying to troubleshoot on multiple environments.

    To assist you better, could you provide a few additional details? Specifically, it would be helpful to know the following:

    1. Which version of the software are you currently using?
    2. Are there any error messages appearing in the console or error logs?
    3. Can you describe the steps you took leading up to the issue? This might help us replicate the problem on our end.
    4. If possible, please share the specific settings or configurations you’ve applied, as well as the environment details (like server type, PHP version, etc.).

    With this information, we can dive deeper into the issue and work toward a solution. Our goal is to ensure everything functions smoothly for you, and your feedback is invaluable in helping us improve. Thank you for your patience, and I look forward to resolving this together.

    Alternatively, you can contact us here at our support page and I can get my team to help you on a priority.

    Awaiting your response!
    Avi
    Team SureFeedback

    • This reply was modified 1 month, 3 weeks ago by Avi K.
Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.