Hey Pietro,
Have you tried to contact our Support Team and ask for further assistance about it? We’d be happy to help you understand why the emails are not being delivered and improve your rates.
Thank you!
Thread Starter
Pietro
(@patm2g)
I did. This is why I told “weak free support” in my review…
That’s a disheartening this to hear!
We answer on the forums within a week & by email within 24h on average.
We have a global satisfaction rating of 90%.
Our support team is available Monday to Friday, 52 weeks of the year.
I’m not actually sure what else we could do as a team considering that 97% of our users are free…
Thread Starter
Pietro
(@patm2g)
I’m willing to change my mind. But up to now I’m trying to persuade the support team that there is a real problem, is not me that I’m doing any mistake in the procedure.
I’ve been sending with MailPoet for 4 or 5 years and have never had this problem – I know that doesn’t help you but I want others to know this is rare, if it is Mailpoet that’s the issue. GOod luck.
