Worthless upgrade

  • crusty888

    (@crusty888)


    8 years, 1 month ago

    This is the worst plugin I have ever purchased. Of course they use envato code canyon who sells this stuff and then walks away. They even charge $2 for PayPal usage. I purchased the upgrade and got nothing – no premium support and none of the premium features – just error messages. No information as to how to log in to support – simply useless.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author CoastMountain

    (@mammothology)

    8 years, 1 month ago

    Dear crusty888,

    Apologies for the inconvenience you’ve experienced with the purchase and upgrade process.

    We don’t walk away and we do have premium support.

    Have you contacted us on any of our support channels?:
    – support@paymentsplugin.com
    – support@mammothology.com
    – https://mammothology.com/forums/

    I am asking this because we haven’t received any inquiry from you.

    Please contact us on any of the above channels, we will be happy to help you solve your upgrade-related issues.

    Cheers,
    Csaba

    Thread Starter crusty888

    (@crusty888)

    8 years, 1 month ago

    In typical fashion they send a no reply email with links I cannot use because I have no credentials for the premium support I purchased. I have no login to – support@mammothology.com. Nobody sent me any credentials and my envato credentials obviously do not work there. Are there any humans working at either of these companies?
    I try to avoid envato like the plague becasue they act likea gatekeeper for these plugin developers and are useless.
    Just refund my money and I will move along.

    Plugin Author CoastMountain

    (@mammothology)

    8 years, 1 month ago

    Dear crusty888,

    You don’t need to register for support@mammothology.com , it is an email address.
    You just have to write an email.

    You didn’t even give us a chance to help.
    It looks like you hate Envato, and you gave us a bad rating because of that.

    Please consider removing your rating which you gave for Full Stripe Free.
    You have issues with Envato and WP Full Stripe, not WP Full Stripe Free.

    If you would like to have a refund then please request it from Envato:
    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thanks, cheers:
    Csaba

Viewing 3 replies - 1 through 3 (of 3 total)
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