Support » Plugin: Pricing Table by Supsystic » Worthless

  • I want to like it. It’s pretty and has some nice features but the responsiveness is pathetic. The css word-break is set to break-word by default with no easy way to change it and while text wraps, the cell height doesn’t resize. Basically, if you intend to write any text for the headers or descriptions that is more than 12 characters, it’s going to drop it to the next line and you won’t be able to read it. This kind of ruins the entire point of a responsive table.

    Also, their support is a joke. 80-90% of their answers on the support page are just “Please contact us through our internal support. We will help you to solve the problem.” with a link to their website contact page. This does zero to help me solve my problems or anyone elses.

    Find something better. You’ll thank me later.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @attitudeincdesign
    Thank for feedback.
    We are sorry that you encountered difficulties using the plugin.

    While text wraps, the cell height doesn’t resize. Basically, if you intend to write any text for the headers or descriptions that is more than 12 characters, it’s going to drop it to the next line and you won’t be able to read it. This kind of ruins the entire point of a responsive table.

    Also, their support is a joke. 80-90% of their answers on the support page are just “Please contact us through our internal support. We will help you to solve the problem.” with a link to their website contact page. This does zero to help me solve my problems or anyone elses.

    We ask you to contact us through internal support when we need more information to solve the problem. Perhaps access to the site.
    To ask them here will be incorrect.
    After resolving the issue, you can always write your review of the solution to the problem.

    Plugin Author supsystic

    (@supsysticcom)

    While text wraps, the cell height doesn’t resize. Basically, if you intend to write any text for the headers or descriptions that is more than 12 characters, it’s going to drop it to the next line and you won’t be able to read it. This kind of ruins the entire point of a responsive table.

    We have additionally studied the problem.
    Text wraps if it goes beyond the width of the column.
    You can always specify column width.
    If text is cut off, please provide us link where we can see this problem. We can’t reproduce this issue.

    We are always ready to help you.

    We ask you to contact us through internal support when we need more information to solve the problem. Perhaps access to the site.
    To ask them here will be incorrect.

    What’s the point then? Instead of posting answers to people’s issues, you pull them into an email exchange and no one else gets to see the final solution. It’s a waste of resources and time – specifically MY time.

    We have additionally studied the problem.
    Text wraps if it goes beyond the width of the column.

    Yes, I know and I even pointed that out. The problem (as I actually said, if you’d care to read it fully) is that the HEIGHT of the cell doesn’t change, cutting off the text that has dropped down thereby making it USELESS.

    This is a prime example of why your email support doesn’t work well. If I had sent you this in an email, I’d have to clarify WHAT I’VE ALREADY SAID because you didn’t read it carefully then I’d have to wait for another response, hoping that you actually understood this time. With luck, my problem might be solved in a week or it might never be solved and end up just being a huge waste of my time,

    Plugin Author supsystic

    (@supsysticcom)

    Let us explain why we ask you to write to us through the ticket system – but not always.

    1. We have set up a ticket system in such a way that our support receives instant alerts, the system is integrated with the testing system, creating tasks for developers and a bug tracker.
    Indeed it is convenient for us. But for you, as end users, too, as it allows you to respond faster and solve problems more efficiently.

    2. Often requires a large amount of information:
    – links to examples
    – screenshots from admin panel
    – plugin settings
    – list of installed plugins and theme
    – hosting options and so on.
    Not all users want to disclose all the information, and also do not want to overload the forum.

    3. Regarding your request, we carefully looked and checked everything. We don’t reproduce this error.
    We changed the height of the text in different ways, the text is not cropped.
    If you send a link to an example – it will be great – as it helps to understand what the error is, fix it and in the future other users will not have this error.

Viewing 4 replies - 1 through 4 (of 4 total)
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