Big Improvement

  • seylilaw

    (@seylilaw)


    1 month, 1 week ago

    Very slow response time from the support team at the beginning but afterwards they picked up the pace !!
    There is no point in trying to develop a good product if at the end the support is not adequate.
    MS Study is packed with good features and if you are planning on launching an LMS site with this plugin, you should take into consideration the delays in their response.
    Apart from this small bump i stumbled upon, i definitely recommend the plugin.

    • This topic was modified 1 month, 1 week ago by seylilaw.
    • This topic was modified 1 month ago by seylilaw.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mgordonStylemixThemes

    (@mgordon7)

    1 month, 1 week ago

    Hello,

    Thank you for reaching out,

    Sorry for the delays, we had public holidays these days

    Can you share what errors you encountered? Please provide screenshots as well. Also, make sure that third-party extra plugins and caching are not bringing unexpected restrictions on your end.

    Moreover, can you send your email that you used when you reached out our support platform? In order to be of better help

    Best regards

    Thread Starter seylilaw

    (@seylilaw)

    1 month, 1 week ago

    This is a very strange behaviour for a company like yours providing LMS solutions !!!! It has been almost 4 days and i am unable to solve my problems. Do you think our clients can wait 2 or 4 days ?

    I send a ticket and by the time you answer i am already done with the problem and the cycle keeps repeating itself.

    I solved all the issues by myself and now i need assistance with the theme. In addition to the lack of support you have, you manage to choose Elementor as the worst WP site editor ever. Why can’t you dd other site editors as an option ?

    • This reply was modified 1 month, 1 week ago by seylilaw.
    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    1 month ago

    Hello @seylilaw

    The plugin supports Bakery, Elementor and Gutenberg builders, these three page builder plugins are mostly used and very popular at the moment. Moreover, other builders also can be used if they support shortcodes since the LMS plugin provides shortcodes for some of its essential elements.

    Please note that WordPress is not a proper place to discuss the theme, if you have support questions according to the theme or LMS plugin default settings and options please feel free to reach out our support, we will do our best to assist you as soon as possible. Kindly be informed that unexpected delays could be caused by multiple factors like weekends and due to the different time zone,

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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