WORST SUPPORT EVER!

  • elvenmystery

    (@elvenmystery)


    10 months, 2 weeks ago

    I paid for this in March of 2022 and it worked fine for a year. Got charged again in March 2023 but now my account shows as free, even though under the account tab you can see the 2023 billing as paid. I have reached out at least 3 times to support over the last two weeks and NO reply, nothing, nada. What is that?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smartwpress

    (@smartwpress)

    10 months, 2 weeks ago

    I am really sorry to see that you are disappointed! Can you please tell where did you reach the support? We did not receive any email or ticket from your side. We will help you, please open a support ticket on our dedicated support system here: https://smartwpress.ticksy.com/submit/#100019225

    Thread Starter elvenmystery

    (@elvenmystery)

    10 months, 1 week ago

    There is a link to contact inside of the plugin on the dashboard. Submitted multiple times. I will try following your link instead.

    Thread Starter elvenmystery

    (@elvenmystery)

    10 months, 1 week ago

    IT GETS WORSE! I can’t submit a ticket because the ticket thing says my secret key is invalid. I am literally COPYING and PASTING straight from the account info I can see on the wordpress dashboard. What now?!?

    Plugin Author smartwpress

    (@smartwpress)

    10 months, 1 week ago

    Please send a mail to support[at]smartwpress.com with your license key. Thanks!

    Plugin Author smartwpress

    (@smartwpress)

    10 months, 1 week ago

    Please check my reply! Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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