Worst Support EVER!

I initially paid for PRO on May 9, 2014. On Oct 4, 2018 I paid $195 U.S. for support for Pro FOR LIFE. What a waste of my money! I will be submitting reviews of this plugin’s paid tech support to save others from wasting their money. This is just unacceptable for an expensive paid service.

On Jun 28, 2020 (6 DAYS ago) I sent an email describing the problem I’m having with a Golf Site that uses this software to book their tee times. I included all details with screenshots. I never heard from them, with the exception of the automated response that they had received it.

People were still booking (and double booking) tee times in spite of the notice to phone their times in, so I had to password protect the page with the word “problems”. I sent an email to update them. Still no word except the automated notice that they received my email.

So yesterday I submitted a ticket using their form on their website, referring back to the emails with screenshots. The subject was URGENT! I have a golf club at the height of the season that can’t book tee times! This needs to be attended to NOW!

In case anyone can help resolve this (without my login credentials) this is a copy of the original email with explanation of the problems.

Client added July 5 and July 6 to Calendar, one immediately after the other.

She added a Tee Time for July 5, 10:00 for 4 people. This was successful. Others have also booked July 5 successfully.

July 6 she added 9:40 for 4 people. It was successful.

She then tried to add 9:50 for the same 4 people. Message at top said “No services available” and no button to Book Now.

Now, in Chrome (PC & Mac) and Edge (PC) Number of Golfers doesn’t show up. In Safari (Mac) they do show up.

Screen Shot 2020-06-28 at 4.57.29 PM.png

In Safari it’s OK

Screen Shot 2020-06-28 at 4.58.03 PM.png

Also Number of golfers doesn’t show up on back end for either Chrome or Safari or Edge

Screen Shot 2020-06-28 at 4.58.45 PM.png

I Reset July 6 and added it again, but nothing has changed.

Summary

1. Number of players does not show up on Reservation box or back end.

2. “No services available” message for times when the list shows 4 available. (It is a new calendar with only the 9:40 slot booked.)

3. No “Book Now” button.

4. Also, the days are not sorting ascending. They are in random order.

Page in question is https://bowmanvillegolf.ca/book-your-tee-time/

The page I need help with: [log in to see the link]