• I purchased the WPUF User Frontend Pro plugin which is a total waste of time! They claim to provide unlimited support, and their representative tells me, and am quoting him “already invested my 1.30 hours on your website but I did not any access due to the connection issue.”

    He claims I have to simply giveaway my login credentials so they can be able to tell what the problem is! This is just unacceptable to me. And, I provided a very logical alternative for him to access my machine through Teamviewer! But Nooo, he won’t accommodate a client nor actually do his work to investigate and fix the bugs!

    Unclear features, rubbish integration options, and 5 open support tickets since 28 February, 2019 and no fix whatsoever!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello @omniateg,

    I apologize for this unexpected trouble and for the reply from our support team. Actually, he was trying so hard to find the issue and solve it for you. I agree that his sentence was not perfect and it was not professional. Please accept my apology.

    Thanks!

    • This reply was modified 4 years, 10 months ago by Andrew Nevins. Reason: Removed solicitation of admin access
    Thread Starter omniateg

    (@omniateg)

    Hello Nazmul Hassan,
    Thanks for taking time to read and reply to my comment. I just need someone from your side to do the investigations and fixes via Teamviewer, because to me it is unacceptable to giveaway our login credentials. I will make sure the support agent gets to access everything even if he wants to view or edit server files.

    SO I am waiting for someone to set a time in the next 12 hours so they can start working on the issue, and fix it.

    • This reply was modified 4 years, 10 months ago by omniateg.
    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Don’t give away your login details. You gave a review and that review is a description of your experience, however you cannot move your support forward through this review. I am closing it and redacting the part where you ask for login details @nazmulhassann20 . If you are not aware, you are not allowed to solicit login details on WordPress.org.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WORST SUPPORT EVER’ is closed to new replies.