[Resolved] Worst premium support ever. Free support is scam. Calling for investigation.
It appears to me, that as a premium customer who has spent $200 on several plugins with Ignitewoo that they (Mark, it’s only one man – don’t be fooled) is awfully active for having ignored my support emails for months. Completely ignored yes.
I would like to ask the moderators / WordPress to review Ignitewoo – it cannot be possible that someone who does not give support to paying customers does his best on a global WordPress forum like this.
Once you end up buying a plugin, things change rapidly. If you’re still within a certain period whereby you can go to Paypal and claim your money back he’ll do whatever it takes to keep you satisfied.
Once you pass the claim period, he starts to ignore requests.
This developer is an insult to other developers who do their best to create quality wordpress plugins and support them. I cannot believe that someone is allowed to continue scamming people and to be associated with the WordPress name.
This has to stop and I ask if someone can please start an investigation. I have all the purchase notes, email exchanges, Twitter notes and web proof to back up my claims.
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