Support » Plugin: Jetpack by WordPress.com » Worst Plugin & Support I’ve Ever Encountered!!!!

  • rbdwebdev

    (@rbdwebdev)


    This is by far the WORST plugin I’ve ever had to deal with.

    We recently built and transferred a blog from WordPress to self hosted and along with that transfer came the migration of all Jetpack stats, followers, subscribers, lazy loading and speed optimization.

    Before Jetpack was installed on the new self-hosted WordPress site, all images from inside of the posts themselves were working 100% correctly. (Don’t forget that all posts and their corresponding images had been transferred from the previous site)

    Shortly after Jetpack was installed all of the images within the blog posts (not including featured images or hard code images throughout the site) became distorted. Half of the users could not see the images and for the half that could, the image quality went down dramatically.

    After turning to GoDaddy (the new host) and multiple other developers both on our team and unassociated with the project, it was determined that this was 100% a Jetpack error.

    Jetpack however did everything in their power to ignore that this was their bug and tried to scapegoat every possible outlet instead of just taking responsibility and fixing the issue.

    Now, after almost a month of this back and forth with their wildly incompetent support who refuse to pick up the phone and provide support or try to actually help or solve any sort of problems whatsoever – a new issue has come up.

    It appears that 1700 of the website’s subscribers/followers from Jetpack have magically disappeared! Even though when they were initially transferred, all of the 2000+ subscribers/followers were correctly listed.

    The bottom line is – if you can – AVOID THIS PLUGIN AND IT’S HORRIBLE SUPPORT AT ALL COSTS.

Viewing 1 replies (of 1 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    I’d love to look into this for you.

    What was the URL of the site with the problem? We can use that to track down your support request.

    It appears that 1700 of the website’s subscribers/followers from Jetpack have magically disappeared!

    That’s actually a very easy fix, but we’ll still need to know the URL of the site.

Viewing 1 replies (of 1 total)
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