Support » Plugin: WordPress Backup and Migrate Plugin - Backup Guard » Worst Experience with a Plugin

  • I have been working with WordPress sites for several years and this has got to be the worst experience I have had with a plugin. The plugin was extremely temperamental and only worked half the time. Support was this ridiculous game of telephone that was of minimal help.

    I regret spending the money and wasting my time for something so important. Lesson learned.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @cnm ,

    We are very sorry to see the feedback about our product.

    We have an assumption that the negative reviews have been made by the same person.

    If that’s the case, then we are still in communication via Live Chat/email and trying to come up with better ways to find a common ground.

    If this isn’t the case and the assumption is wrong, then, first of all, we are very sorry you didn’t have a nice experience with the plugin.
    We are always trying to make sure we’re able to provide the updated version of the plugin along with the needed support to it.

    We would very much like to discuss the case and help you here, in this thread. However, since this thread is used for the free version discussion, we cannot have further discussion on the pro version here.

    So, please, contact us back at support@backup-guard.com and we will do our best to assist you with every way possible.

    Thank you beforehand.

    I’ve made one negative review regarding your plugin. My single account on this platform has been in good standing for many, many years and I have better things to do with my time other than write numerous negative reviews as you’re implying.

    I’ve also moved on to Updraft. Good luck with your plugin. I hope you work to improve it.

    • This reply was modified 2 months ago by cnm212.
    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @cnm ,

    Thank you for getting back and for the information.

    We are constantly working on improving it.
    And we would really love to get a chance to assist you further and better.

    So, if you could contact us back at some point, we would be more than happy to assist you.

Viewing 3 replies - 1 through 3 (of 3 total)
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