Worst Customer support on the internet.

  • cellcy

    (@cellcy)


    5 years, 4 months ago

    I only received a list of 15 WordPress translate tools and Weglot was amongst. I started going through the reviews sections to figure what the downsides could be to know what am into just to witness the true definition of customer carelessness!
    It is very inappropriate to address people like in such manner because they are not on the list of 5 star reviews. This is a sign there is no guarantee should one encounter a malfunction due to the plugin malfunction or any form of support, even if the plugin could be nice.

    The customer bully replies in an annoying tone and makes sure no one else has a say 🙂

    Very bad!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Remy B

    (@remyb92)

    5 years, 4 months ago

    Hi Cellcy,

    I’m not sure I understand your comment. Did you contact our support team ? Did you even used our plugin ?

    I’m sorry but I’m trying to figure out why you left a one star review and I don’t. Please explain 🙂

    Because our customer are praising our customer support so I really don’t get your review.

    Best

    Plugin Author Remy B

    (@remyb92)

    5 years, 4 months ago

    To people reading this review:

    This person never answered my message, he/she never used Weglot and we never spoke with this person in our support message…
    It’s just a comment to hurt us.

Viewing 2 replies - 1 through 2 (of 2 total)
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