We have been using this plugin for almost 2 years. Any problem that I have had the support team has resolved promptly.
Small issues aside, this is one of the best plugins on WP. I have used a few other WP directories just to see how they suit my needs, but nothing has come close to BD. The others were always lacking one or more critical features that BD has. This is only for directories, but still one of the best plugins ever created.
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