Support » Plugin: WooCommerce » Works with some limitations . . . overall happy with the product

  • Moved to woocommerce 1.5ish years ago, thus far it has successfully managed over 20,000 orders. Overall, it is very flexible and offers a LOT of customization with a bit of “clunky” interface. WE use product bundles, composite products/custom scenarios and a few other plug ins to make it work with our site . . . It has LOTS of great features. Rather than try to list all the pluses (there are lots). I will just list the major issues we have found using it day to day . . .
    1. Unable to manage / create custom breadcrumbs. This creates issues for customers looking at products that work with multiple categories. The customers get lost navigating a product that works in other categories. Example, product XYZ is selected, the breadcrumbs default to a single location. When the customer wants to go back to the correct category it is no longer avaible in the breadcrumbs. Suggested fix: Create the same product for each category . . . talk about management nightmare.
    2. The customer interface (cart) is very slow to modify. If customer wants to remove an item from the cart, it can take up to 30 seconds to remove the item from the cart. NO: Not a server or performance issue, we have a dedicated server for our Woocommerce driven site.
    3. The learning curve is high for more complex product bundling.
    4. You will need to purchase a number of plug-ins to make it work with a number of different products. The plug-ins are billed annually. Overall most have are fairly priced. However, when you need quite a few plug-ins the fees can stack up quickly. The overall cost is still quite a bit lower than most other carts with similar features.

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