• gasurgaelach

    (@gasurgaelach)


    I can understand the bad reviews here – this plugin and Square have made some big mistakes (i.e. releases that break everything), but they have really got their act together in the last few months.

    The biggest issue is around how the documentation is written – it is unclear and really, should be much clearer. The negativity around the plugin is also based on Square’s loop of customer support – literally, it takes weeks to get a solution.

    But, this should not be taken out on this plugin. Always test, always scope out what you want and then go live.

    It is a good plugin and does the job, Square’s own limitations are nothing to do with the plugin itself.

    Separately, I always used Woo as the system of record for clients, before moving to Square for stock. It means being able to do mini stock-takes rather than two huge inventory stock-takes per year.

    The takeaway is that this plugin is brilliant and works well. Its documentation needs to be improved and Square should (by default) test everything before releasing versions. It cannot do basic things like map attributes and so other solutions are needed and Square are slow to improve their own standalone offering. But it does what it says on the tin, nothing more.

    Note you will also have to revert to Woo’s legacy checkout, which does hit conversion, in order to enable the use of gift cards.

    Don’t be too hard on it! :0)

    • This topic was modified 1 month ago by gasurgaelach. Reason: Adding gift card requiring legacy Woo checkout
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  • Plugin Support Thu P. a11n

    (@thup90)

    Hi @gasurgaelach,

    Thanks for the thoughtful review! We’re glad the plugin is working well for you overall, and we really appreciate your insights.

    If you’re able to share which parts of the documentation felt unclear, we’d love to take a look and improve them.

    Thanks also for pointing out the gift card limitation with Checkout block—feel free to share that on our Feature Requests board so the team can review it for future updates.

    And if you ever need help, don’t hesitate to reach out via a support thread.

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