Works well – when it works…

We’ve been using Oliver for the past year and have generally been happy with it. The app looks good and the support team has been very responsive. Oliver POS has improved greatly during that time and we applaud them for it.

However, we’ve also had our fair share of crises with it. First it wouldn’t register the taxes, later not all of the products showed up and a couple of weeks ago we migrated our site, then our tech-person went on holidays and all of the orders were blank. They showed up as €0,00, without any products in them. After contacting the team, they told us we shouldn’t have migrated without letting them know if the URL changes. That however wasn’t quite clear to us before. Oliver also gives our webshop users an error message, but that’s likely an issue on our side and they’re investigating it. Other people on my team have reported that it can be really slow, it often shows the wrong prices and you need to refresh often.

So I think we’re generally favorable towards the programme, as it works quite well, feels intuitive and has good support (and is the best solution there is right now in our opinion), but at the same time if you’re in a startup or an organisation that changes a lot of things often yourselves keep in mind that you might sometimes have a bad time with it.

• This topic was modified 2 months ago by jakobcleymans.