Great Support! Completely uncomplicated as well. I switched from GD Rating to this. Granted I don't get to see all the reports like I did with GD. But the less complications the better for me!
Only draw back is the pricing if you want to go pro. I'd rather make a one time payment as my site is very small and doesn't make much on advertising other then paying for itself. So I have limited funds to spend. Just a personal thing though, I get why they ask for $ for the pro.