Support » Plugin: BuddyPress First Letter Avatar » Great Plugin and Great Customer Support

  • The plugins works properly and the developers dedicate a lot of effort to listen the specific cases of the users.

    Thanks a lot for this plugin.

    Note: if you use a lazy load plugin, be sure to deactivate it for the class “avatar”.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dev49.net

    (@dev49net)

    Hello again.

    Ratings section is not a Support section. Here is a link to Support section – BuddyPress First Letter Avatar Support.

    Please change your ratings on both of my plugins first and start a support thread. To make it easier for me to recognize the problem, it would be great if in the support thread you include a link to your website. If for some reason you do not want to publicly share your website address, you can send it to me privately to my email – info[at]dev49[dot]net

    Other things that will be useful:
    1. Screenshot of my plugin configuration screen
    2. Screenshot or list of active plugins in your WordPress (maybe some of them is changing WordPress/BuddyPress behavior in a manner that prevents my plugin from working properly)

    Kind regards,
    Daniel Wroblewski

    This was not a support request. This was a specific rating with the description that explain my rating.

    When I will install newly the plugin, I will send you a support request.

    Plugin Author Dev49.net

    (@dev49net)

    You have every right to post any review you think is right. I am just asking you to help me make the plugin better instead of criticizing just because you are not able to make it work the way you wish.

    It’s not a paid service, it’s a community work. I did my part by developing the plugin and helping all the users out there, now you do your part and help me make it better for everyone. Don’t just be critical – explain the problem in the Support section with as much details as possible and work with me to make it work the way you want. You are part of the community just like everyone else with WordPress installation.

    Give me a chance to help you instead of posting a negative rating. What you did does not help me, it does not help you and it does not help the community, so what’s the point?

    Did my plugin break your site? Cost you a money loss? Has your website been hacked? Did you experience a flood of spam? Or maybe it leaked some personal data from your site? If none of these happened, I don’t think it deserves a negative rating. Instead, I think it deserves help from you to make it work better. And we will make it work better for you, if only you show some willingness to help with its development by making a support request first and not criticizing it.

    The plugin works fast and supports Gravatars. If it doesn’t work for you this way, there must be some conflict in your environment, which I’d gladly investigate if only you allow me to.

    Kind regards,
    Daniel Wroblewski

Viewing 3 replies - 1 through 3 (of 3 total)
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