Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Worked Great, But Can’t Whitelist?

  • Worked great during the trial and wanted to register for the extended/paid version, but we can’t. Attempts to recover password and access our trial account all fail reset (nothing ever arrives in registered email account, yes checked spam/junk). Can’t create a new account either.

    Finally got a reset email after 4 tries. Their email notification is a bit slow.

    So far one false positive, but can’t seem to find a way to white list that user. Online search for solution shows outdated or incorrect instructions.

    • This topic was modified 3 years, 5 months ago by Mystech.
    • This topic was modified 3 years, 5 months ago by Mystech.
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  • Plugin Support SergeM



    Thank you for your review!

    Please, let us help you to sort the things out with the CleanTalk plugin.

    1. Could you tell us the website name you are using our plugin on?
    2. Sometimes webmasters use different e-mails: one for registrations and one for WordPress admin. Do you have the same e-mail for both cases?
    3. You can visit your CleanTalk Control Panel via the link in the plugin’s settings:
    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> press the button “Click here to get anti-spam statistics”

    Recently we have redesigned our Black & White Lists.
    Please, go here to whitelist or to blacklist any IP, e-mail or country:

    Then press the blue button “Add new filter”, select what record type you want to filter and add any IP or e-mail to your lists.

    If you want you can reply to us here in our private Ticket System:

    Best regards.

    Plugin Author Denis Shagy


    Hello @mystech,

    I am sorry for this issue.

    Just write us to welcome at cleantalk dot org. We will do our best to re-store access to your account.

    Thank you.

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