Title: WordPress.com to WordPress.org Import Error
Last modified: August 24, 2016

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# WordPress.com to WordPress.org Import Error

 *  [styleprony](https://wordpress.org/support/users/styleprony/)
 * (@styleprony)
 * [11 years ago](https://wordpress.org/support/topic/wordpresscom-to-wordpressorg-import-error/)
 * I am using 4.2.1 and V.7 of the WordPress importer .php. I selct the .xml, choose
   user, click on download attachments, but get the following error:
    (I am hosting
   on Network Solutions) 500: Internal server error
 * This error is generated when a script running on the server could not be implemented
   or permissions are incorrectly assigned for files or directories
 * Troubleshooting suggestions:
    Temporarily disable any rewrite rules by renaming
   your .htaccess file if it exists.
 * Ensure that any CGI or Perl scripts have at least .755. permissions.
 * If trying to run PHP and you get this error, you may have an invalid php.ini 
   in your /cgi-bin, or may be missing your php.dat file in this folder.
 * I have a .htaccess, the php.dat is in /cgi-bin, but php.ini is 0 bytes.
 * Any suggestions?

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years ago](https://wordpress.org/support/topic/wordpresscom-to-wordpressorg-import-error/#post-6070588)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your admin panel, try deactivating all plugins.
   If you don’t have access to your admin panel, try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the Twenty Fourteen theme
   to rule-out a theme-specific issue. If you don’t have access to your admin panel,
   access your server via [FTP or SFTP](https://codex.wordpress.org/FTP_Clients),
   navigate to `/wp-content/themes/` and rename the directory of your currently 
   active theme. This will force the default theme to activate and hopefully rule-
   out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a `.htaccess` rule could
   be the source of the problem. To check for this, access your server via FTP or
   SFTP and rename the `.htaccess` file. If you can’t find a `.htaccess` file, make
   sure that you have set your FTP or SFTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your .htaccess file, we may be able to help, but we’ll need
   a more detailed error message. Internal server errors are usually described in
   more detail in the server error log. If you have access to your server error 
   log, generate the error again, note the date and time, then immediately check
   your server error log for any errors that occurred during that time period. If
   you don’t have access to your server error log, ask your hosting provider to 
   look for you.

Viewing 1 replies (of 1 total)

The topic ‘WordPress.com to WordPress.org Import Error’ is closed to new replies.

## Tags

 * [Import](https://wordpress.org/support/topic-tag/import/)
 * [permissions](https://wordpress.org/support/topic-tag/permissions/)
 * [wordpress.com](https://wordpress.org/support/topic-tag/wordpress-com/)
 * [xml](https://wordpress.org/support/topic-tag/xml/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/wordpresscom-to-wordpressorg-import-error/#post-6070588)
 * Status: not resolved

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