Title: WordPress.com Stats stopped working Last modified: August 19, 2016 --- # WordPress.com Stats stopped working * [orizen](https://wordpress.org/support/users/orizen/) * (@orizen) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/) * Hi all. my wordpress.com stats (updated to the recent – 1.3.7) stopped working suddenly. It didn’t show any stats on the dashboard and on it’s plugin page. I deactivated it and activated again and since then – it keeps asking for my API key – and not accepting it. does anyone else also experiencing the same issue? Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/page/2/?output_format=md) * [boewerner](https://wordpress.org/support/users/boewerner/) * (@boewerner) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1000802) * On one of my blogs my stats are not working since beginning of Feb * [bobbeacham](https://wordpress.org/support/users/bobbeacham/) * (@bobbeacham) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1000837) * Yep, just tried to install on 2.7.1 won’t accept API although it’s the same key I’ve used in a number of other places. * Dozens of complaints about this – no-one’s coming up with a solution I can see. * [Saurus](https://wordpress.org/support/users/saurus/) * (@saurus) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1000893) * Because this is NOT a support site for wordpress.com – this is for wordpress. ORG self hosted sites only. wordpress.com has their own support forum. * [bobbeacham](https://wordpress.org/support/users/bobbeacham/) * (@bobbeacham) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1000988) * It doesn’t work on WordPress 2.7.1, doesn’t matter where it’s installed. Mine is self-hosted. Perhaps you’d like to post a solution or some advice – which would actually be helpful – rather than just telling people they’re in the wrong place. * [boewerner](https://wordpress.org/support/users/boewerner/) * (@boewerner) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1000997) * The strange thing for me is that with my two self-hosted blogs 1. on one blog that I’ve it works normally 2. that on the second blog contemporarily the analytics stats from google showing also no traffic for same blog where my stats are not working, but my cpanel stats shows traffic? Isn’t there any way to contact wp stats? * [Saurus](https://wordpress.org/support/users/saurus/) * (@saurus) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001001) * I gave you some advice, dimbulb – go to wordpress.COM and ask there. Or can’t you read either? How do you expect to get help on a .COM issue in a .ORG forum? * [boewerner](https://wordpress.org/support/users/boewerner/) * (@boewerner) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001014) * It seems that you can’t read, we’ve SELF-HOSTED blogs (our own domain & site) since the Wp.COM is for the blogs that are hosted by wp how could we get help there? * [ttblog](https://wordpress.org/support/users/ttblog/) * (@ttblog) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001048) * I have a self-hosted blog, too, and my WordPress Stats have not worked correctly since I installed 2.7. I updated to 2.7.1 thinking that might fix it, but that doesn’t fix it either. * The easiest way to see the problem is that the chart is cut off on the end. Today is March 2. The last date it shows is February 27. * Help? * [Head Roller](https://wordpress.org/support/users/head-roller/) * (@head-roller) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001049) * I have 3 blogs all running wordpress stats. One, and only one, has suddenly quit working. * Before the bashing starts again, I actually did try .COM and was given a quick boot to .ORG. * Is there any help here? * [Don Elliott](https://wordpress.org/support/users/donisflying/) * (@donisflying) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001055) * Hey guys I had this same problem as of Feb 26 – the solution I found was to make sure my footer included: * * For more info check out: [http://wordpress.org/support/topic/162632](http://wordpress.org/support/topic/162632) * Good luck!! * [alqemi](https://wordpress.org/support/users/alqemi/) * (@alqemi) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001057) * Mine’s not working, either. When I first installed it, about a month ago, it worked for a few days. Then, it stopped working, showing a log-in prompt where the stats should be, but never allowing login, just a loop. * I deactivated it, downloaded & installed the newest version, added the code to the footer, and it worked again for a week or so. Now, it is back to broken again, although nothing has changed except for normal posting. It was working this morning, just a few hours ago, and now, the login loop error. Nothing has changed in those few hours except this. Weird. * One thing which I don’t know enough about to know if it’s the problem, is that the footer code mentioned is visible when I FTP to look at my footer file, but it isn’t showing when I do a “view-page source” in my browser. I’m not sure if that means anything or not. * Any thoughts would be welcome! * -alqemi * [Don Elliott](https://wordpress.org/support/users/donisflying/) * (@donisflying) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001058) * I would check to make sure your footer code isn’t being ‘commented out.’ Look for a and the would be somewhere between the 2. * If that isn’t it I would check to see if the falls after you close your body . * -Don * [alqemi](https://wordpress.org/support/users/alqemi/) * (@alqemi) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001059) * OK, here’s the two versions of the footer I mentioned, maybe the issue will be more clear to you than it is to me: * ————————————————— When I look at the footer via “view-page source” in my browser, it’s this: * *
*
*

All text, images, and content on this site © 2009 and earlier. · All Rights Reserved · Powered by [WordPress](http://www.wordpress.org/)

*
* * ————————————————— When I look at it in FTP, it’s like this: * *
*
*

All text, images, and content on this site © 2009 and earlier. · All Rights Reserved · Powered by [WordPress](http://www.wordpress.org/)

*
* * * ———————————————————— * I’m not sure what this reflects as to the problem, and I doubt that between its working this morning and not this afternoon, that something in my footer changed. Or maybe it did, and things are far weirder than I understand….anyway, if you have a suggestion on fixing it, I’m all ears! * Thanks for your help- alqemi * Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * (@otto42) * WordPress.org Admin * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001060) * The fact that the `` line is not causing the script for wp stats to be output suggests that the plugin is deactivated or does not have an API key in it or some such thing. * However, if you’re logged in as YOU, then that’s normal. Stats doesn’t collect stats of logged in users. * [Don Elliott](https://wordpress.org/support/users/donisflying/) * (@donisflying) * [17 years, 2 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/#post-1001061) * Do you happen to have the ‘redirection’ or ‘wp-super-cache’ plugin installed? If so I would suggest clearing out the cache and deleting any of the redirects. Realistically it is more likely that a caching plugin file would effect it over a redirection. * Good luck! Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/page/2/?output_format=md) The topic ‘WordPress.com Stats stopped working’ is closed to new replies. ## Tags * [Stats](https://wordpress.org/support/topic-tag/stats/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 22 replies * 10 participants * Last reply from: [0xia](https://wordpress.org/support/users/0xia/) * Last activity: [16 years, 4 months ago](https://wordpress.org/support/topic/wordpresscom-stats-stopped-working/page/2/#post-1001162) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics