Title: WordPress.com Stats issue Last modified: August 19, 2016 --- # WordPress.com Stats issue * Resolved [luisiher](https://wordpress.org/support/users/luisiher/) * (@luisiher) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/) * Hi * I have been using the WP stats plug in for over 2 years and is fantastic. However, since yesterday, when I try to view my site stats, I get the below message: * > Your WordPress.com account, spanishaid is not authorized to view the stats > of this blog. * Does anyone know why and how to resolve this? * Thanks a lot for your help Luisiher Viewing 15 replies - 1 through 15 (of 54 total) 1 [2](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/2/?output_format=md) [3](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/3/?output_format=md) [4](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/4/?output_format=md) [→](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/2/?output_format=md) * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984164) * I have noted exactly the same thing. So I guess the best remedy is to do something else for a few hours, and then check back again… * [paulreset](https://wordpress.org/support/users/paulreset/) * (@paulreset) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984165) * Been having the same prob for over 24 hours. * Thread Starter [luisiher](https://wordpress.org/support/users/luisiher/) * (@luisiher) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984172) * I did that yesterday and it works for a bit, but today it does not work at all. I have tried to deactivate and reactivate the plug-in but it did not work. I don’t want to delete it and reinstall it because I will lose all my date. Has anyone found any solutions to this? Thank you for your help Luisiher * [daisy8](https://wordpress.org/support/users/daisy8/) * (@daisy8) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984173) * The same issue happened to me. Yesterday’s message said that some sites were having a problem with the stats and they were working on it. Today’s message just says as per luisiher’s post. Does one remove the stats plugin and re-load it? * I use the programme a lot, so I’m keen to get it up and working again. It’s been down for more than a few hours now. * [alseymour](https://wordpress.org/support/users/alseymour/) * (@alseymour) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984182) * Please add me to the list… 24 hours and counting… * [acids76](https://wordpress.org/support/users/acids76/) * (@acids76) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984194) * i have the same problem… first it said there were problems and today it says i’m not allowed to see stats. 🙁 * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984201) * It’s a known issue and wordpress.com are working on it. * [acids76](https://wordpress.org/support/users/acids76/) * (@acids76) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984206) * i don’t know why but instaling Jetpack plugin, stats work again * Thread Starter [luisiher](https://wordpress.org/support/users/luisiher/) * (@luisiher) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984214) * No for me it says * > Module could not be activated because it triggered a fatal error. Perhaps there > is a conflict with another plugin you have installed? * But if it is a known Issue we will have to wait * [rbregt](https://wordpress.org/support/users/rbregt/) * (@rbregt) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984219) * Same issue here… * [AnneTanne](https://wordpress.org/support/users/annetanne/) * (@annetanne) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984248) * I have the same issue, and the problem is also discussed on wordpress.com forums, but there seems not to be a real solution yet. For me, jetpack seems to work, but I’d like the other plugin to work. * [http://en.forums.wordpress.com/topic/stats-plugin-stopped-working-api-problem](http://en.forums.wordpress.com/topic/stats-plugin-stopped-working-api-problem) * [valboyko](https://wordpress.org/support/users/valboyko/) * (@valboyko) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984262) * I’ll add my name to the list.Hope it gets fixed soon! * [rjhayton](https://wordpress.org/support/users/rjhayton/) * (@rjhayton) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984300) * Same here, yesterday it said there was problems, today it says I’m not authorized to view stats. * [seanax](https://wordpress.org/support/users/seanax/) * (@seanax) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984303) * Add my name to the list too. My authorization to view the stats has apparently been revoked. * [awanderfullife](https://wordpress.org/support/users/awanderfullife/) * (@awanderfullife) * [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/#post-1984305) * Same as rjhayton’s response. Yesterday it said that there were known problems and that WordPress was working on it. But today it says simply (and grimly!) that I am not authorized to view my stats. * This is rather inconvenient when I am doing public relations work for a non-profit agency in Edinburgh this week and I can’t even tell them how many hits we are getting. Viewing 15 replies - 1 through 15 (of 54 total) 1 [2](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/2/?output_format=md) [3](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/3/?output_format=md) [4](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/4/?output_format=md) [→](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/2/?output_format=md) The topic ‘WordPress.com Stats issue’ is closed to new replies. ## Tags * [Stats](https://wordpress.org/support/topic-tag/stats/) * [wordpress.com stats](https://wordpress.org/support/topic-tag/wordpress-com-stats/) * 54 replies * 31 participants * Last reply from: [Andy Skelton](https://wordpress.org/support/users/andy/) * Last activity: [15 years ago](https://wordpress.org/support/topic/wordpresscom-stats-issue-1/page/4/#post-1984477) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics