Title: WordPress.com Followers Count Incorrect Last modified: August 30, 2016 --- # WordPress.com Followers Count Incorrect * Resolved [ThesePaperHearts](https://wordpress.org/support/users/thesepaperhearts/) * (@thesepaperhearts) * [10 years, 9 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/) * Hi, * My WordPress.com follower count shows 12 but when I count them there are 20. The email only follower count is correct though. I thought maybe it needed time to update, but it’s been over a day and the count is still wrong. * Thanks, Stephanie * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/2/?output_format=md) [3](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/3/?output_format=md) [→](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/2/?output_format=md) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 9 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361584) * Could you post your site URL here, so I can have a look? * If you want it to remain private, you can also contact us via this contact form: [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * Thread Starter [ThesePaperHearts](https://wordpress.org/support/users/thesepaperhearts/) * (@thesepaperhearts) * [10 years, 9 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361585) * [http://www.thesepaperhearts.com/](http://www.thesepaperhearts.com/) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 9 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361586) * Thank you. The old count was indeed still cached. I refreshed the cache, and you should be all set now! * Thread Starter [ThesePaperHearts](https://wordpress.org/support/users/thesepaperhearts/) * (@thesepaperhearts) * [10 years, 9 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361592) * Thanks! What was causing it to be cached that long though? How long does it stay cached for? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 9 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361647) * > What was causing it to be cached that long though? * It appears it was a glitch, the numbers are usually refreshed fairly quickly after they’ve been updated. If the numbers are still not up to date a few hours after you’ve received a new follower, let me know and I’ll take another look! * Thread Starter [ThesePaperHearts](https://wordpress.org/support/users/thesepaperhearts/) * (@thesepaperhearts) * [10 years, 5 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361747) * I’m noticing this problem again. My wordpress.com follower count doesn’t update even weeks after new followers have been added. My email only followers though shows the correct number. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 5 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361748) * I’ve cleared our cache again, and you should be all set! * [iRenette](https://wordpress.org/support/users/irenette/) * (@irenette) * [10 years, 4 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361753) * Hi, * I’m experiencing similar difficulties with my subscriber count. Email-only subscriber count is now correct (after uninstalling a plugin that caused the count to freeze), but the WordPress subscriber count is not. Could you please help? * Site is [](http://www.irenette.com) * Thank you. * [iRenette](https://wordpress.org/support/users/irenette/) * (@irenette) * [10 years, 4 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361754) * Hi, * I’m experiencing similar difficulties with my subscriber count. Email-only subscriber count is now correct (after uninstalling a plugin that caused the count to freeze), but the WordPress subscriber count is not. Could you please help? * Site is [http://www.irenette.com](http://www.irenette.com) * Thank you. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 4 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361755) * [@irenette](https://wordpress.org/support/users/irenette/) I’ve cleared our cache for your site, you should be all set! * [iRenette](https://wordpress.org/support/users/irenette/) * (@irenette) * [10 years, 4 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361756) * Yayyy, it worked! Thank you so much for your prompt help, Jeremy. * [giorgissimo](https://wordpress.org/support/users/giorgissimo/) * (@giorgissimo) * [10 years, 3 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361757) * Same issue on [http://coochinando.com](http://coochinando.com) — the site is still in relatively early days, but of the seven wordpress.com followers in the list it seems to only count three. * As this seems to be a recurring problem with what sounds like a relatively easy solution at your end (clearing the cache), is there any way you can make it possible for us users to perform the fix ourselves, rather than having to ask on here every time? * Thanks! * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 3 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361758) * > Same issue on [http://coochinando.com](http://coochinando.com) — the site is > still in relatively early days, but of the seven WordPress.com followers in > the list it seems to only count three. * Fixed. * > is there any way you can make it possible for us users to perform the fix > ourselves, rather than having to ask on here every time? * I’d prefer to fix the root problem instead of forcing you to go find and click a button. We’re working on making that subscriptions cache more reliable. Hopefully, you’ll never run into the issue again! 🙂 * [giorgissimo](https://wordpress.org/support/users/giorgissimo/) * (@giorgissimo) * [10 years, 3 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361759) * Thanks, Jeremy! And I agree, it’s best to fix the root problem. Fingers crossed! * [heinstirred](https://wordpress.org/support/users/heinstirred/) * (@heinstirred) * [10 years, 3 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/#post-6361760) * Hello. Seems I’m having the same problem – my WordPress followers count not changing with new subscribers. [http://www.heinstirred.com](http://www.heinstirred.com) Thank You Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/2/?output_format=md) [3](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/3/?output_format=md) [→](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/2/?output_format=md) The topic ‘WordPress.com Followers Count Incorrect’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [count](https://wordpress.org/support/topic-tag/count/) * [followers](https://wordpress.org/support/topic-tag/followers/) * 40 replies * 11 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/wordpresscom-followers-count-incorrect/page/3/#post-6361787) * Status: resolved