Title: WordPress.com dashboard and chrome
Last modified: August 30, 2016

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# WordPress.com dashboard and chrome

 *  Resolved [marierebelle](https://wordpress.org/support/users/marierebelle/)
 * (@marierebelle)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/)
 * I use Jetpack on my wordpress.org sites and use the wordpress.com dashboard to
   see my stats, see comments on the different sites and click through to the site
   I want to work on.
 * Two days ago a problem started where I cannot log into my WordPress.com dashboard.
   I have the correct login details, but the page just seem to refresh and ask my
   login details again. I have tried to reset my password, but then I am told that
   my username doesn’t exist.
 * I have cleared all browser data, cookies, history, etc. but still it doesn’t 
   work.
 * Can you help me?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613271)
 * Could you try using this account recovery form, so we can help you regain access?
   
   [https://en.wordpress.com/wp-login.php?action=recovery](https://en.wordpress.com/wp-login.php?action=recovery)
 * Thanks!
 *  Thread Starter [marierebelle](https://wordpress.org/support/users/marierebelle/)
 * (@marierebelle)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613273)
 * My account is not gone. I can still access it on other browsers, just not on 
   Chrome. Should I then still use the account recovery form?
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613274)
 * Could you then try clearing out your cache and cookies in that browser, and let
   me know how it goes?
    [http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies](http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies)
 *  Thread Starter [marierebelle](https://wordpress.org/support/users/marierebelle/)
 * (@marierebelle)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613277)
 * In my first message I mentioned that I have cleared my cache and deleted cookies,
   but that it didn’t work.
 * I have now done it again, but it still doesn’t work.
 * I have opened an incognito window in Chrome and there I can log in, but not in
   my normal Chrome browser where cookies are enabled.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613280)
 * Could you try deactivating any browser extension that may affect the way your
   cookies behave?
 *  Thread Starter [marierebelle](https://wordpress.org/support/users/marierebelle/)
 * (@marierebelle)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613285)
 * Thank you! I have disabled all extensions and by switching them on, one by one,
   I discovered that the Alexa Traffic Rank extension was the culprit. Everything
   works now the way it should.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WordPress.com dashboard and chrome’ is closed to new replies.

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## Tags

 * [chrome](https://wordpress.org/support/topic-tag/chrome/)
 * [dashboard](https://wordpress.org/support/topic-tag/dashboard/)
 * [login](https://wordpress.org/support/topic-tag/login/)

 * 6 replies
 * 2 participants
 * Last reply from: [marierebelle](https://wordpress.org/support/users/marierebelle/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/wordpresscom-dashboard-and-chrome/#post-6613285)
 * Status: resolved