WordPress.com 2 Factor Auth Reset | WordPress.org

Resolved Advancify
(@advancify)

8 years, 8 months ago

I lost my old phone that had my google authenticator codes linked to it and need to restore my account.

Anyone know how to accomplish this? WordPress.com support doesn’t seem to allow me to reset it.

Viewing 3 replies - 1 through 3 (of 3 total)

Moderator James Huff
(@macmanx)

Volunteer Moderator

8 years, 8 months ago

We really can’t help with WordPress.com things here.

To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://codex.wordpress.org/WordPress_vs_WordPress.com

WordPress.com has complete documentation and support contacts at https://support.wordpress.com/

Thread Starter Advancify
(@advancify)

8 years, 8 months ago

I understand what both are, i just had to use my wordpress.com account to connect jetpack plugin to my custom wordpress.org domains.

I figured that it was the wrong place to ask but i wasn’t having much luck restoring my account on the .com side of things.

Appreciate your response James!

Moderator James Huff
(@macmanx)

Volunteer Moderator

8 years, 8 months ago

You’re welcome!

You might also want to see https://en.support.wordpress.com/account-recovery/

Viewing 3 replies - 1 through 3 (of 3 total)

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In: Fixing WordPress
3 replies
2 participants
Last reply from: James Huff
Last activity: 8 years, 8 months ago
Status: resolved

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