Support » Plugin: MailChimp for WooCommerce » wordpress4.8 nothing happening

  • zivbbbb

    (@zivbbbb)


    Hi,
    I installed the plugin on my 4.8 wordpress, Im getting to the screen where I need to place the api, I place the api and nothing happens.
    It just says settings saved, and stays at the same screen.
    I tried doing it with several different keys, but I still get the same result.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mcsupport

    (@mcsupport)

    Hey there @zivbbbb

    Thanks for getting in touch. I can certainly help investigate this unexpected behavior with you.

    To get started, could you share with us your site’s System Status Report? This will help us check to ensure the site meets the plugin’s minimum system requirements as well as further inform our testing with which plugins are active and themes are being used.

    Thanks in advance for this! I’ll keep an eye out for your reply.

    – Malachite

    zivbbbb

    (@zivbbbb)

    Thanks! these are the details

    `
    ### WordPress Environment ###

    WC Version: 3.0.8
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.4.23 (Win64) PHP/5.6.25
    PHP Version: 5.6.25
    PHP Post Max Size: 8 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 2500
    cURL Version: 7.50.1
    OpenSSL/1.0.1t

    SUHOSIN Installed: –
    MySQL Version: 5.7.14
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.0.8
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (13) ###

    Redux Framework: by Team Redux – 3.6.5
    XTEMOS Post Types plugin: by – 1.1
    CMB2: by WebDevStudios – 2.2.4
    Contact Form 7: by Takayuki Miyoshi – 4.8
    WPBakery Visual Composer: by Michael M – WPBakery.com – 5.1.1
    Loco Translate: by Tim Whitlock – 2.0.14
    MailChimp for WooCommerce: by MailChimp – 2.0.0
    Recent Posts Widget Extended: by Satrya – 0.9.9.6
    Slider Revolution: by ThemePunch – 5.4.1
    SparkPost: by SparkPost – 3.0.1
    WooCommerce: by Automattic – 3.0.8
    YITH WooCommerce Compare: by YITHEMES – 2.2.0
    YITH WooCommerce Wishlist: by YITHEMES – 2.1.2

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: ILS (₪)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #4 – /shop/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: #7 – /my-account/

    ### Theme ###

    Name: Basel
    Version: 3.2.0
    Author URL: http://themeforest.net/user/xtemos
    Child Theme: ❌ – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: basel/woocommerce/archive-product.php
    basel/woocommerce/cart\cart.php
    basel/woocommerce/cart\cross-sells.php
    basel/woocommerce/cart\mini-cart.php
    basel/woocommerce/checkout\form-checkout.php
    basel/woocommerce/checkout\thankyou.php version 2.2.0 is out of date. The core version is 3.0.0
    basel/woocommerce/content-product.php
    basel/woocommerce/content-product_cat.php
    basel/woocommerce/content-single-product.php
    basel/woocommerce/global\breadcrumb.php
    basel/woocommerce/global\quantity-input.php
    basel/woocommerce/loop\loop-end.php
    basel/woocommerce/loop\loop-start.php
    basel/woocommerce/loop\no-products-found.php
    basel/woocommerce/loop\orderby.php
    basel/woocommerce/loop\pagination.php
    basel/woocommerce/loop\sale-flash.php
    basel/woocommerce/myaccount\form-login.php
    basel/woocommerce/product-searchform.php
    basel/woocommerce/single-product\add-to-cart\variable.php
    basel/woocommerce/single-product\meta.php
    basel/woocommerce/single-product\product-image.php
    basel/woocommerce/single-product\product-thumbnails.php
    basel/woocommerce/single-product\related.php
    basel/woocommerce/single-product\tabs\tabs.php
    basel/woocommerce/single-product\title.php
    basel/woocommerce/single-product\up-sells.php
    basel/woocommerce/single-product.php

    DhrRob

    (@dhrrob)

    Just pitching in to tell you I’ve got the exact same issue.

    
    ### WordPress Environment ###
    
    Home URL: https://**.nl
    Site URL: https://**.nl
    WC Version: 3.0.8
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Unix) OpenSSL/1.0.2g
    PHP Version: 7.1.6
    PHP Post Max Size: 1 GB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.18
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.8
    WC Database Prefix: iqnl_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ De MaxMind GeoIP Database bestaat niet
    Geolocation zal niet werken. Je kunt het handmatig downloaden en installeren vanaf http://dev.maxmind.com/geoip/legacy/geolite/ naar het pad: . Scrol naar beneden naar "Downloads" en download het bestand "Binary / gzip" naast "GeoLite Country". Vergeet GeoIP.dat.gz niet te decomprimeren en alleen het GeoIP.dat-bestand te uploaden.
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (17) ###
    
    Advanced Custom Fields: door Elliot Condon – 4.4.11
    Contact Form 7: door Takayuki Miyoshi – 4.8
    Enhanced E-commerce for Woocommerce store: door Tatvic – 1.0.21
    Google Analytics Dashboard for WP (GADWP): door Alin Marcu – 5.0.1
    MailChimp for WooCommerce: door MailChimp – 2.0.0
    MailChimp for WordPress: door ibericode – 4.1.3
    MainWP Child: door MainWP – 3.4.1
    Mollie Payments for WooCommerce: door Mollie – 2.6.0
    Nextend Facebook Connect: door Nextendweb – 2.0.2
    Nextend Google Connect: door Roland Soos
    Jamie Bainbridge – 1.6.1
    
    WP Real Media Library: door Matthias Günter – 3.1.1
    W3 Total Cache: door Frederick Townes – 0.9.5.4
    WooCommerce 360° Image: door WooCommerce – 1.1.2
    Booster for WooCommerce: door Algoritmika Ltd – 2.8.2
    WooCommerce: door Automattic – 3.0.8
    Wordfence Security: door Wordfence – 6.3.10
    Yoast SEO: door Team Yoast – 4.9
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Winkelbasis: #4 - /winkel/
    Winkelmand: #5 - /winkelmand/
    Afrekenen: #6 - /afrekenen/
    Mijn account: #7 - /mijn-account/
    
    ### Theme ###
    
    Name: iq
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.3.5
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    iq/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    iq/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    
    Plugin Author mcsupport

    (@mcsupport)

    Thanks a ton for all of these details @zivbbbb and @dhrrob,

    This is an issue we’ve seen crop up with a handful of users and I’m going to pass all of this helpful information to our team internally so we can continue investigating this.

    Just to get some additional insight, it may be helpful to rule out any theme or plugin conflicts that could be a factor in this.

    – If you have error logging setup for your site, do any errors appear in the logging when this issue occurs?
    – When switching to a different WordPress theme, does this issue persist?
    – When disabling all plugins except WooCommerce and MailChimp for WooCommerce, does this issue persist?

    Thanks for helping bring this to our attention. I’ll keep an eye out for any replies!

    Malachite

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘wordpress4.8 nothing happening’ is closed to new replies.