WordPress visual editor (TinyMCE) conflict

  • wdenley

    (@wdenley)


    7 years, 9 months ago

    Whenever the PilotPress plugin is enabled, the editor buttons disappear from the built in visual editor (pages and posts). I am not able to write anything in the visual editor box, and anything I enter in the visual editor disappears as soon as I switch to the visual editor.

    The appropriate buttons are still there in the text editor, and it works fine for entering/editing.

    I have ruled out other plugins/themes as the issue. This problem happens even if PilotPress is the only plugin enabled on Twenty15 theme.

    How can I resolve this?

    https://wordpress.org/plugins/pilotpress/

Viewing 7 replies - 1 through 7 (of 7 total)
  • ontraportfrank

    (@ontraportfrank)

    7 years, 8 months ago

    Please contact our support team! You can chat them from inside your ONTRAPORT account by clicking the question mark icon at the top right, or initiate a chat from our home page at http://ontraport.com

    Cyndi

    (@cynderella)

    7 years, 6 months ago

    I have the same issue too and support told me to deactivate plugins, themes. It’s tinymce conflict.

    ontraportfrank

    (@ontraportfrank)

    7 years, 6 months ago

    Thanks, Cyndi. Was it the TinyMCE Advanced plugin? Or did the error show up with the default visual editor in WordPress (which uses the default format TinyMCE editor).

    Cyndi

    (@cynderella)

    7 years, 6 months ago

    Support said it was due to conflict with SSL, they changed the settings for PilotPress but I’m still seeing white screen for content area so we’re resuming again today with support.

    Essekia

    (@essekia)

    7 years, 3 months ago

    Has this been resolved yet?

    ontraportfrank

    (@ontraportfrank)

    7 years, 3 months ago

    Yes, these issues are always resolved through our support team; if you are having an issue please click the question mark help icon in your account and click the link to chat Support. They will get the necessary credentials from you and troubleshoot the issue.

    You can also initate a chat session from https://ontraport.com. Have your ONTRAPORT admin email address or account number available for the representative.

    ontraportfrank

    (@ontraportfrank)

    7 years, 3 months ago

    Without naming the webhost, in Cyndi’s case her webhost had a caching set up they would not change or make exceptions to; usually a host will whitelist a folder if needed. She changed webhosts and, after editing her .htaccess file to remove a “deny from all” directive for .php files (???), the system is working as designed.

Viewing 7 replies - 1 through 7 (of 7 total)
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