Title: wordpress upgrade crashed
Last modified: August 20, 2016

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# wordpress upgrade crashed

 *  [malbo52](https://wordpress.org/support/users/malbo52/)
 * (@malbo52)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/)
 * i attempted to upgrade my site to version 3.2.1. Site went down and i only have
   the following message. i cannot log in to my site:
 * Fatal error: Call to undefined method Arras_Widget_Tag_Cloud::WP_Widget_Tag_Cloud()
   in /home/content/99/6693499/html/wp-content/themes/arras-theme/library/widgets.
   php on line 328
 * what can i do?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Knut Sparhell](https://wordpress.org/support/users/knutsp/)
 * (@knutsp)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362323)
 * Your theme may be incompatible or broken. Rename the `arras-theme` folder in `
   wp-content/themes`. This should activate the default theme.
 * Go directly to login and check that Twenty Eleven now is your theme.
 * Reinstall your preferred theme, latest version, and try ahain. If same problem,
   contact the theme author.
 * It might also be a plugin. Temporarily rename your plugins folder via FTP, which
   will deactivate all plugins.
 * When everything fails, restore backup.
 *  [RichardWPG](https://wordpress.org/support/users/richardwpg/)
 * (@richardwpg)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362353)
 * It’s always a best practice to deactivate all your plugins
    Change to default
   theme Backup your data And only upgrade 🙂
 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362362)
 * Please read [Troubleshooting WordPress 3.2 – Master List](http://wordpress.org/support/topic/troubleshooting-wordpress-32-master-list)
 * Arras has a known issue.
 *  Thread Starter [malbo52](https://wordpress.org/support/users/malbo52/)
 * (@malbo52)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362415)
 * I cannot even log to the site, how can i fix that so i can back up?
 * i get the same error message trying to get to my sites login page.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362418)
 * Can you rename the `wp-content/themes/arras-theme` to `arras-old`? Via your FTP
   client or shell access? Right after that, see if that lets you in.
 *  Thread Starter [malbo52](https://wordpress.org/support/users/malbo52/)
 * (@malbo52)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362542)
 * i found the file and removed no luck, renamed arras-theme to old, no luck. any
   new ideas?
 *  Thread Starter [malbo52](https://wordpress.org/support/users/malbo52/)
 * (@malbo52)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362575)
 * i was able to ftp in and delete the arras theme. this allowed me to log in and
   change theme.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘wordpress upgrade crashed’ is closed to new replies.

## Tags

 * [wordpress upgrade](https://wordpress.org/support/topic-tag/wordpress-upgrade/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 5 participants
 * Last reply from: [malbo52](https://wordpress.org/support/users/malbo52/)
 * Last activity: [14 years, 7 months ago](https://wordpress.org/support/topic/wordpress-upgrade-crashed/#post-2362575)
 * Status: not resolved

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